Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!
City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Central Pennsylvania.
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.
What you will do...
Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
Promote the sale of, procure, and monitor supplies for clients.
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
Schedule each non-routine activity in client facilities using Outlook.
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
Notify Sales Executives of potential accounts in your territory, especially new construction.
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
2+ years track record of success in a client retention role, with goals and metrics to support.
Highly detail-oriented and excellent follow-through on commitments.
Positive and outgoing personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Ability to travel on a daily basis to client locations locally.
City Wide offers a competitive compensation and benefits package for this position
Commissions
Dedicated and protected territories
Mentorship and ongoing training & development
Annual President's Club and Diamond Level Recognition
Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick & Public Holidays)
Retirement Plan (IRA)
...playtime, feeding and caring for the pets within the home, and basic house-care. Compensation on a per visit basis equivalent to $15/hr.... ...boxes. Clean up any accidents in the home. Basic house-sitting duties such as bringing in mail, watering plants, taking garbage...
...planned continuous professional quality improvement for self and school. Critical Thinking Use appropriate techniques and strategies... ...assist in the enforcement of all federal, state and district board regulations. Human Development and Learning Use an understanding...
Bring your Honda - Toyota - Nissan Service Technician Experience to WORK FOR US at Crown Subaru! Crown Subaru is adding Automotive Service Technicians to our NEW, State-of-the-Art Service Department! Subaru experience is not necessary. If you have worked...
...day. Works Under The Supervision Of The Nurse Manager/Clinical Coordinator. The... ...As Assigned Or Directed To Ensure Smooth Operation Of The Department/Unit.~10.Explains Procedure... ....~20.Assist with sterile table and room preparation, and clean-up following the procedure...
...connoisseurs. The Role Company: Carnivore Style Location: Remote (Work from Home) Salary: $2,800 per month Position... ...We are seeking a highly organized and detail-oriented Administrative Assistant to support our daily operations. The ideal candidate is...