Job Description

OVERVIEW

Be a part of an exceptional team that leads company shrink mitigation and safety initiatives while keeping our Guests, Associates, and Communities at the center of everything they do. The face of retail is constantly changing, and this agile team is at the forefront of the latest Loss Prevention technology and analytical tools that help protect company assets every day. Through operational excellence, innovation, and collaboration, the Loss Prevention team is exceptional at quickly designing and implementing innovative new solutions for diverse Loss Prevention challenges while simultaneously building strong partnerships across Human Resources, Stores Operations, Supply Chain, and Compliance teams. Do you enjoy investigating company profitability opportunities? Are you a proactive critical thinker who loves executing a strategic business plan? Then consider joining the Loss Prevention team today!

THE IMPACT YOU CAN HAVE:

The Area Loss Prevention Manager (ALPM) executes and drives company shrink mitigation solutions, safety initiatives, and asset protection programs in four (4) Districts and 48 stores in partnership with respective District Managers.  The ALPM understands ULTA Beauty company policies and operating procedures that support the company’s mission, values, and Code of Conduct standards. Through store visits and the use of analytics, the ALPM is responsible for evaluating store procedures, promoting awareness of methods to prevent, protect, and control losses, safeguarding company assets, and providing recommendations to enhance inventory shrinkage, safety, and overall store controls.  The ALPM acts on behalf of the company to prevent, minimize, and/or recover losses when they occur. The ALPM initiates and conducts internal/external investigations and interviews, training, and store audits. They collaborate internally with Store Operations, People Success, Supply Chain, and Corporate Business Partners and externally with local law enforcement, industry groups, other retailers, and district attorneys.

The Area Loss Prevention Manager (ALPM) champions Ulta Beauty’s mission, vision, and values, and demonstrates our competencies through the following core job responsibilities (as well as all other projects/duties as assigned).   

In all we do, we strive to uphold the company’s values in which we win together, give wow experiences, improve always, do what’s right and love what we do and own what we do, and champion diversity.

YOU'LL ACCOMPLISH THESE GOALS BY:

Performance

• Deliver shrink improvement through proactive use of loss prevention tools, dashboards, and reports to identify trends and determine store visits, audit cadence, and investigations.
• Execute store visit strategy in alignment with operational and safety compliance protocols through the strong planning and completion of an audit cadence, specific to the market, to support stores in their efforts to drive results.
• Leverage external event reporting ( Auror ) to identify and investigate evidence and resolve external loss and fraud. Support Organized Retail Crime ( ORC ) Managers with identification of external theft trends to partner with law enforcement to prosecute known ORC groups.
• Leverage exception reporting tools ( Agilence ) to identify, investigate, and resolve instances of internal theft and loss.

People

• Coordinate, conduct, and complete timely and quality internal investigations and interviews; focus on impactful and ethical resolution in partnership with District Managers, Regional leadership, and Associate Care & Support business partners.
• Coordinate and complete job responsibilities and additional assignments by developing and fostering relationships with business partners, supporting plans and initiatives to meet business needs, identifying and communicating goals and objectives, and demonstrating adaptability in a fast-paced environment.
• Optimize teams through educating store leadership, associates, and field business partners in shrink reduction programs and related processes that assist in minimizing loss, promoting safety, and protecting assets (including inventory, cash, equipment, and other company assets).
• Establish professional partner relationships internally with Loss Prevention peers and relevant cross-functional partners, and externally with law enforcement, jurisdictional teams, and industry peers.
• Promote a culture of shrink improvement amongst the store leadership team by sharing best practices, encouraging teams to be knowledgeable, establishing priorities, providing support, and empowering store teams to take ownership of their results.
• Minimize organizational risk of liability through teaching, coaching, and training store managers on shoplifting policies and procedures while reducing negative interactions with Ulta Beauty guests and supporting the company's mission, vision, and values.
• Lead with empathy when assisting store teams in any emergency event; follow Ulta Beauty Safety Guidelines while coordinating efforts with the appropriate business partners (Associate Care & Support, Facilities, Business Continuity etc.)

Process

• Drive timely resolution and closure on all internal and external investigations (i.e., burglary, ORC activity, and robbery).
• Deep expertise in end-to-end Ulta Beauty store retail operational processes; leverage functional knowledge to identify, coach, and correct opportunities contributing to bottom-line profit erosion in assigned stores.
• Maintain appropriate confidentiality through all investigations; partner with store/district leadership and People Success to address associate behavior and recommend corrective action.
• Engage weekly on district conference calls to bring greater awareness to loss prevention strategies, operational excellence, shrink reduction initiatives, and emergency/crisis response procedures. Initiate and facilitate educational training to store leadership teams based on market or store needs, in-person or virtually.
• Utilize CCTV, covert cameras, and other surveillance strategies to review emergency or escalated situations, internal investigations, and external and ORC cases.
• Cooperate with and respond to requests by police departments, courts, and other public agencies under the direction of Loss Prevention Leadership and/or Corporate Council.

THE ESSENTIALS FOR SUCCESS:

Qualified candidates will possess 5 years of relevant work experience; experience in multi-store retail is preferred .

• High School Diploma or equivalent; bachelor’s degree preferred.
• Wicklander-Zulawski Certified; CFI (Certified Forensic Interviewer) preferred.
• Minimum five (5) years’ experience in Loss Prevention and in a retail environment; multi-store experience is preferred
• Exhibits the highest level of personal integrity
• Exceptional written, verbal, electronic communication, and presentation skills
• The ability to adapt to change quickly and lead others through the change-curve, and hone the ability to overcome obstacles and adversity while leading by example
• Develops collaborative relationships and leads with influence within and outside the organization as required
• Proficiency with core technology systems and programs (e.g., POS system, Microsoft Office programs, TEAMs, and Apple devices)
• Experience with Loss Prevention programs, Exception Based Reporting, investigative databases, and business intelligence solutions (Agilence, Auror, Everbridge)
• Strong organizational skills to effectively plan and prioritize, working both independently and as a collaborator
• Demonstrate deep analytical and critical thinking skills to resolve various types of case enquiries
• Strong critical reasoning skills to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

Working Conditions

• The ability to work a flexible, full-time schedule (to include days, evenings, weekends, and holidays)
• In-town and out-of-town travel to visit stores within the designated market; overnight travel up to 50%.
• Attend offsite meetings and conferences (local and overnight)
• Ability to maintain a home office working environment

Essential Functions

• Continuous mobility throughout the store daily
• Lift and/or move up to 50 lbs. daily
• Stoop, kneel, and crouch daily
• Periodic ladder climbing and the ability to maintain balance daily

#LI-JB2

The pay range for this position is $77,600.00 - $100,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page:

ABOUT

At  Ulta Beauty (NASDAQ: ULTA),  the possibilities are beautiful . Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Job Tags

Full time, Part time, Work experience placement, Work at office, Local area, Work from home, Home office, Flexible hours, Shift work, Night shift, Afternoon shift,

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