Job Description
DESCRIPTION
As part of the Ops Tech Supply (OTS) Supply Chain team, we play a crucial role in delivering the technology needed by our WW Operations network, which handles millions of packages for Amazon customers daily. We are seeking a motivated, customer-focused professional to join our team as an Area Manager. In this role, you will lead a team of hourly workforce members, ensuring the highest levels of safety, quality, attendance, and performance through active engagement and leadership. Your responsibility includes maintaining exceptional customer service standards by ensuring technology and resources are properly deployed to support timely and accurate delivery operations.
The WW Operations workflow consists of three primary components: First Mile - initial product storage and order readiness; Middle Mile - order transportation and logistics; and Last Mile - final delivery to the customer. While individual facilities may have unique operational variations, the WW Operations commitment to excellence and customer satisfaction remains constant across all workflows. As an operations team member within OTS Supply Chain, you will be instrumental in supporting the technological infrastructure that enables the entire WW Operations delivery network to function efficiently and reliably.
Career Growth & Mobility Our expanding fulfillment network continuously launches new Operations sites across various locations, providing abundant opportunities for career advancement and professional development. Area Manager placements are based on candidate location preferences and current business needs.
Key job responsibilities
Leadership & Team Development
- Lead, mentor, and empower hourly workforce members to achieve operational excellence
- Foster a positive work environment that promotes safety, productivity, and professional growth
Operational Management
- Drive and maintain exceptional standards in safety, quality, productivity, and customer delivery commitments
- Execute strategic initiatives to meet business objectives and customer expectations
- Partner cross-functionally with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources teams
Physical Requirements
- Ability to lift up to 49 pounds
- Capable of performing repeated physical movements including pushing, pulling, squatting, bending, and reaching
- Must be able to stand/walk for extended periods up to 12 hours per shift
- Work effectively in an industrial environment with varying noise levels
- Adapt to workplace conditions with variable temperatures based on weather conditions
About the team
Join our dynamic team dedicated to rapidly deploying critical assets across the global supply chain network. As part of our seven-member management team, you'll collaborate with passionate professionals supporting two distinct product lines. Our mission is to ensure seamless asset deployment while maintaining exceptional service standards for our internal customers.
We pride ourselves on fostering an environment where collaboration and healthy competition coexist, driving both team and individual excellence. Our supportive culture emphasizes professional development and personal growth, creating opportunities for everyone to contribute meaningfully to our success while tackling complex operational challenges in this fast-paced, evolving organization.
BASIC QUALIFICATIONS
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Job Tags
Hourly pay, Full time, Night shift, Shift work, Flexible hours,