Job Description

Why CIG?

At Capital Insurance Group we offer our employees more than just a job. We foster career growth, provide opportunities to give back to our communities, and help you take the next step in your career!

CIG was founded in 1898 by a group of earnest farmers in need of protection and today, we are the leading West Coast Property & Casualty insurer. CIG is certified as a Great Place to Work and provides a collaborative, inclusive, and fun work culture for all employees.

Why choose CIG’s Commercial Ag Client Services Team?

The Commercial Ag Client Services Team provides an excellent starting point for your career at CIG with the ability to be promoted as you learn and master new skills and demonstrate the competencies required to move forward with CIG.

Work Environment & Format

The Client Service Representative I – Billing & Admin Support is a temporary to full-time in-office position located in our Monterey, CA office.

Job Overview

Responsible for fulfilling the Company’s service objectives by providing prompt, accurate and courteous service to agents, policyholders, and business partners concerning policy transactions, renewals, customer inquiries, and requests for information. Utilizing the Company’s automated systems, the CSR I will respond to inquiries concerning policy transactions, renewals, policy coverage, premium billings and payment status, basic policy information, and routine coverage. The CSR I will have an individual level of authority as assigned by Client Services Management. This position represents the “front-line” of customer service and customer perceptions and is critical in demonstrating the Company’s commitment to complete customer satisfaction.

Requirements

Knowledge of:

• Strong communication skills with the ability to speak and write grammatically correct English.
• Basic knowledge of insurance and policy information.
• Knowledge of Business mathematics.

Ability to:

• Work accurately with detail consistently.
• Organize and prioritize daily work to meet critical deadlines.
• Operate personal computer and keyboard with accuracy and efficiency.

Education and Experience:

• The equivalent of a high school diploma.

Salary Range: $32,739 - $47,847

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as benefits and bonus programs.

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