Job Description

Overview

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Responsibilities

• Under the direction of the clinical practice support management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with scheduling guidelines for established patients
• Obtains detailed clinical information by telephone or electronically.
• May provide basic information regarding the need for insurance referral(s).
• Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority.
• Performs independent patient and outside provider call triaging
• Serves as a liaison between patient/family/provider.
• Resolves issues directly or ensures appropriate management of call by others.
• Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.
• May be required to perform other duties as required by the clinical practice support team.
• May provide general support and coordination for all aspects of patient care for established patients, including filing, data entry, telephone support, etc. 
• Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly.
• Participates in clinical systems training for new hires and may teach or participate in the planning of patient services refresher courses as needed.
• Prepares open and close provider schedules and handles daily schedule changes.
• Performs past-pending reconciliations.
• Enters data into patient care related databases.

Qualifications

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

MINIMUM JOB QUALIFICATIONS:

• A Bachelor’s Degree in health administration or related field is strongly preferred.
• A minimum of one year of related health care and/or customer service experience preferred.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to function as an integral member of a team
• Excellent communication, organizational, time management, and customer service skills
• Strong attention to detail
• Ability to multi-task and problem solve on the spot
• Excellent phone etiquette
• Demonstrated ability to carry out complex scheduling as required
• Demonstrated ability to draft reports, correspondence and other administrative documents pertaining to patient scheduling as needed
• PC proficiency
• Ability to work productively in a remote environment
• Knowledge of medical terminology preferred

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

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