Job Description

LegalOn Technologies is a global leader in legal AI solutions, trusted by more than 7,000 companies and law firms worldwide. Our software empowers legal teams to review and negotiate contracts faster, with greater accuracy and confidence. Operating across Japan and the United States, we are backed by leading investors with over $180M raised.
We bring together large language models (LLMs), a proprietary Legal Document Graph that organizes complex legal information, and intelligent AI-driven workflows. In partnership with OpenAI, we are redefining the legal AI space and delivering innovative solutions for the future of legal work

The role

This role supports day-to-day IT operations for LegalOn’s North America team and helps ensure a reliable, secure experience for our employees. You’ll handle user and device requests, follow documented procedures, and assist with standard system administration across our core platforms.

You will:

• Resolve tickets for account access, device setup, and common app issues
• Apply standard changes and escalate complex issues to senior team members
• Keep configurations and documentation up to date as we evolve our environment
• Coordinate handoffs with our Japan-based IT team to maintain smooth 24-hour coverage

Your first 90 days:

• Learn our environment and ticketing workflows
• Consistently meet response and resolution targets for common requests
• Help standardize NA device baselines across Intune and Jamf Pro
• Contribute small improvements to docs, automations, or SOPs

Collaboration:

• Work closely with US-based employees and our Japan IT team
• Partner with Security on access, compliance evidence, and incident procedures
• Coordinate with vendors when guided by senior IT team members

Growth:

• Build depth in Entra ID, Intune, and Jamf Pro administration
• Develop scripting and low/no-code skills to automate routine tasks

Reports to the Head of IT in Tokyo, Japan.

Responsibilities

• Assist with identity and device administration to keep users productive and devices compliant.
• Support core systems, including:
  • Identity management: Microsoft Entra ID
  • Device management: Microsoft Intune and Jamf Pro
  • Collaboration and productivity tools, such as Google Workspace or Microsoft 365, Slack, Notion, and Jira
• Handle the NA helpdesk queue for common issues and escalate as needed.
• Follow documented procedures for changes, incidents, and access requests.
• Keep documentation and runbooks up to date as processes evolve.
• Help evaluate SaaS tools and work with vendors under guidance.
• Contribute small automation or scripting tasks to improve support efficiency.

Qualifications and competencies

Required

• 1 to 3 years in corporate IT or systems support
• Hands-on experience administering Microsoft Entra ID
• Hands-on experience with both Microsoft Intune and Jamf Pro
• Admin familiarity with Google Workspace and Microsoft 365
• Experience with a ticketing system and basic IT service management practices
• Basic networking and security fundamentals
• Clear, helpful written and verbal communication across time zones

Preferred

• Exposure to device compliance or Zero Trust concepts
• Experience assisting with SOC 2 or ISO 27001 evidence collection
• Experience with generative tools (e.g., ChatGPT Enterprise, Gemini, Notion AI)
• Scripting basics (e.g., PowerShell, Bash, or Python) and experience with low/no-code tools (e.g., n8n, Zapier)

Location and work model

• Hybrid in the Bay Area or fully remote within the United States or Canada.
• Core support hours: 9am to 6pm local time, with occasional overlap with JST as needed.

Miscellaneous

• Work authorization: Applicants must be currently authorized to work in the United States or Canada.
• Robust benefits: comprehensive health, dental, and vision insurance, generous PTO, plus a 401K plan

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