Customer Experience Coordinator Job at Travel by Tilly, Albany, NY

RSt4dGFXb1ZEblFrVmJ1bHhtWmErK05weVE9PQ==
  • Travel by Tilly
  • Albany, NY

Job Description

Customer Experience Coordinator 

We are seeking a dedicated and enthusiastic Customer Experience Coordinator with a passion for travel to join our team! In this role, you will play a key part in ensuring clients have seamless and enjoyable travel experiences by coordinating personalized services and addressing their needs throughout the entire process.

Responsibilities

• Serve as the primary point of contact for clients, ensuring all travel-related inquiries, concerns, and needs are addressed promptly.

• Collaborate with travel advisors to create and enhance personalized itineraries, ensuring all details meet client expectations.

• Coordinate with travel vendors, airlines, hotels, and activity providers to ensure smooth arrangements for clients.

• Proactively monitor client travel plans, resolving issues such as delays, cancellations, or itinerary adjustments.

• Communicate updates, confirmations, and travel documentation to clients in a timely manner.

• Gather and analyze customer feedback to identify opportunities for improving the travel experience.

• Maintain detailed records of client interactions, preferences, and special requests.

• Assist in planning group travel, corporate events, and destination trips to meet client goals.

Qualifications

• Strong organizational skills with the ability to multitask and manage time effectively.

• Exceptional communication and interpersonal abilities.

• A passion for travel and creating positive experiences for clients.

• Familiarity with travel booking systems or willingness to learn.

• Prior experience in travel coordination, customer service, or hospitality is preferred.

What We Offer

• Flexible, remote work opportunities.

• Access to exclusive travel discounts and perks.

• Training and professional development in the travel industry.

• Competitive compensation with performance-based incentives.

If you love travel and have a knack for creating exceptional customer experiences, we’d love for you to join our team as a Customer Experience Coordinator ! Apply today and start making travel dreams come true.

Job Tags

Remote job, Flexible hours,

Similar Jobs

Eriez

Finance Director, Eriez USA Job at Eriez

 ...Position Summary: As Finance Director of Eriez-USA, you will be a strategic finance leader responsible for overseeing all accounting...  ...monthly financial results and variance analyses to local and corporate leadership. Lead the development, execution, and management... 

Language Trainers

French Language Teacher needed - ID1068222 Job at Language Trainers

 ...a successful language training company working with freelance teachers of 70 different languages in hundreds of towns and cities across...  ...Language, Anytime, Anywhere! We might have a job for you as a FRENCH LANGUAGE teacher. Reference number:1068222 Some details... 

Snow Hill Rehabilitation and Healthcare Center

Housekeeping Attendant Job at Snow Hill Rehabilitation and Healthcare Center

 ...take pride in creating a welcoming environment for residents and staff? We want to hear from you! Venza Care is seeking a reliable Housekeeping Attendant to join our team at Snow Hill Rehabilitation and Healthcare Center. Hiring Immediately Compensation: # Salary: $... 

The Fountains at La Cholla

Housekeeper Job at The Fountains at La Cholla

 ..., Assisted Living and Memory Care. This beautiful senior campus in Northwest Tucson is one of the Top 25 Best Workplaces in Senior Housing. We are focused on keeping our communities healthy and our residents thriving through leading edge technology and well-being programs... 

Créma Espresso Gourmet

Cashier/Barista Job at Créma Espresso Gourmet

Open PositionsCashier/BaristaCrema Espresso Gourmet is looking for happy, hardworking people to join our team part time during the 2016/2017 school year. The most important part of working at Crema is the smile! If you have a positive attitude and want to learn about...