Customer Experience Coordinator Job at Travel by Tilly, Albany, NY

RSt4dGFXb1ZEblFrVmJ1bHhtWmErK05weVE9PQ==
  • Travel by Tilly
  • Albany, NY

Job Description

Customer Experience Coordinator 

We are seeking a dedicated and enthusiastic Customer Experience Coordinator with a passion for travel to join our team! In this role, you will play a key part in ensuring clients have seamless and enjoyable travel experiences by coordinating personalized services and addressing their needs throughout the entire process.

Responsibilities

• Serve as the primary point of contact for clients, ensuring all travel-related inquiries, concerns, and needs are addressed promptly.

• Collaborate with travel advisors to create and enhance personalized itineraries, ensuring all details meet client expectations.

• Coordinate with travel vendors, airlines, hotels, and activity providers to ensure smooth arrangements for clients.

• Proactively monitor client travel plans, resolving issues such as delays, cancellations, or itinerary adjustments.

• Communicate updates, confirmations, and travel documentation to clients in a timely manner.

• Gather and analyze customer feedback to identify opportunities for improving the travel experience.

• Maintain detailed records of client interactions, preferences, and special requests.

• Assist in planning group travel, corporate events, and destination trips to meet client goals.

Qualifications

• Strong organizational skills with the ability to multitask and manage time effectively.

• Exceptional communication and interpersonal abilities.

• A passion for travel and creating positive experiences for clients.

• Familiarity with travel booking systems or willingness to learn.

• Prior experience in travel coordination, customer service, or hospitality is preferred.

What We Offer

• Flexible, remote work opportunities.

• Access to exclusive travel discounts and perks.

• Training and professional development in the travel industry.

• Competitive compensation with performance-based incentives.

If you love travel and have a knack for creating exceptional customer experiences, we’d love for you to join our team as a Customer Experience Coordinator ! Apply today and start making travel dreams come true.

Job Tags

Remote job, Flexible hours,

Similar Jobs

L'ARCHE Heartland

Community Nurse Job at L'ARCHE Heartland

 ...Community Nurse (Healthcare Coordinator) ROLE DESCRIPTION: POSITION SUMMARY: The Healthcare Coordinator is a part-time role (...  ...that assistants are trained in matters related to core members' health and safety. KEY RESPONSIBILITIES: Provide oversight to... 

ManpowerGroup

Warehouse Case Picker 130 pm to 10 pm Job at ManpowerGroup

 ...Our client, in the industrial sector, is seeking a Case Picker for 2nd Shift to join their team. As a Picker 2nd Shift, you will be part of the warehouse operations supporting inventory management and order fulfillment. The ideal candidate will be detail-oriented, motivated... 

Domino's Franchise

Delivery Driver - 5530 E Pleasant Valley BLVD Job at Domino's Franchise

 ...Routine Vehicle Maintenance! Flexible Schedule! Full time and Part Time available! Work 1 day or 6 days....your choice! Company cars available! Paid time off! Health Insurance Available! Additional Information All your information will be kept... 

GreatLife Golf

Marketing Coordinator - NE Corporate Office Job at GreatLife Golf

 ...multiple states. If youre looking for a fun and casual career in sports and entertainment, this may be the position for you! Feel free...  ...North East Corporate Office is seekinga full-time, salaried Marketing Coordinator to join our team. This position will come with a full... 

Pacific Rail Services

Hostler Driver Job at Pacific Rail Services

 ...the Hostler Driver position to join our ever-growing team. No experience is required but recommended. We are hiring immediately for...  ...the terminal. OUT OF AREA candidates and/or those requiring a relocation will NOT be considered. Applicants for the Hostler Driver...