Customer Experience Coordinator Job at Travel by Tilly, Albany, NY

RSt4dGFXb1ZEblFrVmJ1bHhtWmErK05weVE9PQ==
  • Travel by Tilly
  • Albany, NY

Job Description

Customer Experience Coordinator 

We are seeking a dedicated and enthusiastic Customer Experience Coordinator with a passion for travel to join our team! In this role, you will play a key part in ensuring clients have seamless and enjoyable travel experiences by coordinating personalized services and addressing their needs throughout the entire process.

Responsibilities

• Serve as the primary point of contact for clients, ensuring all travel-related inquiries, concerns, and needs are addressed promptly.

• Collaborate with travel advisors to create and enhance personalized itineraries, ensuring all details meet client expectations.

• Coordinate with travel vendors, airlines, hotels, and activity providers to ensure smooth arrangements for clients.

• Proactively monitor client travel plans, resolving issues such as delays, cancellations, or itinerary adjustments.

• Communicate updates, confirmations, and travel documentation to clients in a timely manner.

• Gather and analyze customer feedback to identify opportunities for improving the travel experience.

• Maintain detailed records of client interactions, preferences, and special requests.

• Assist in planning group travel, corporate events, and destination trips to meet client goals.

Qualifications

• Strong organizational skills with the ability to multitask and manage time effectively.

• Exceptional communication and interpersonal abilities.

• A passion for travel and creating positive experiences for clients.

• Familiarity with travel booking systems or willingness to learn.

• Prior experience in travel coordination, customer service, or hospitality is preferred.

What We Offer

• Flexible, remote work opportunities.

• Access to exclusive travel discounts and perks.

• Training and professional development in the travel industry.

• Competitive compensation with performance-based incentives.

If you love travel and have a knack for creating exceptional customer experiences, we’d love for you to join our team as a Customer Experience Coordinator ! Apply today and start making travel dreams come true.

Job Tags

Remote job, Flexible hours,

Similar Jobs

Boundless Care, Inc.

Part-Time Babysitter Job at Boundless Care, Inc.

 ...seeking warm, responsible, and fun-loving babysitters to join our team! Whether you're a college student , have another job , or you're a parent looking for part-time work , wed love to hear from you. Job Description: Were hiring Part-Time Babysitters to... 

Element Care

Kitchen Aide Job at Element Care

 ...Great Life work Balance position with excellent benefits! I ncumbent is responsible for managing all aspects of food service operation at designed site. This is a part time position; no nights, weekends or holidays! Responsibilities: Follows all policies and procedures... 

Blueline Search Group

Sales Leader - Title Company - Westlake, Ohio Job at Blueline Search Group

 ...property values to help clients make informed decisions. ~ Develop and maintain strong relationships with clients, lenders, title companies, and other industry professionals. ~ Prepare and present compelling offers, contracts, and marketing materials to promote... 

ChaseSource

Customer Service Representative Job at ChaseSource

Full TimeCustomer Service Representative Call CenterPay Rate: $15.00/hourPosition Summary:We are seeking dependable and professional Customer Service Representatives to join our call center team. In this role, you will handle inbound and outbound calls to assist... 

Rosen Ford

Ford Master Technician Job at Rosen Ford

 ...current hours for the first 90 days* We pay all your toolbox relocation expenses* We will honor any prearranged vacation days...  ...Employees* 401k (Match)* Open to flexible scheduling* Paid factory training* Earn weekly cash spiffs, above and beyond...