Customer Service Representative - Remote Job at Onetouch Direct, Remote

RmU1cWJXVVFDblF0VmJDandXUlkrdUp1eWc9PQ==
  • Onetouch Direct
  • Remote

Job Description

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Join Our Team as a Remote Customer Service Representative!

As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service.

Responsibilities

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Assist customers with troubleshooting issues and provide accurate solutions.
  • Process orders, amendments, and returns efficiently.
  • Escalate unresolved issues to senior staff when necessary.
  • Provide feedback to improve customer service processes.

Requirements

  • High school diploma or equivalent required.
  • 1-2 years of customer service experience preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving skills and an ability to think critically.
  • Ability to work independently and manage time effectively in a remote setting.
  • Reliable internet connection and a quiet home office environment.
  • Previous experience in a call center or remote support role is a plus.

Required Equipment:

  • A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher
  • Hardwired internet connection (ethernet) required
  • USB headset (not wireless) with noise-canceling features
  • Webcam (external or integrated)

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Work From Home

Job Tags

Remote job, Full time, Work from home, Home office,

Similar Jobs

Select Staffing

2nd Shift Maintenance Mechanic Position Job at Select Staffing

DescriptionNOW HIRING!Maintenance Mechanic- Scotts Valley, CA2nd Shift: 12pm-8:30pm (flexible to work on Saturdays when necessary)Summary of Job Duties: Under supervision, perform a wide variety of skilled mechanical duties to maintain, troubleshoot and install ...

Addison Kenway.

Dermatology Physician Job at Addison Kenway.

 ...Part or Full Time Dermatologist - Bellmore, New York Job#16707638 An established dermatology practice based in southeastern New York is actively seeking a dedicated physician to join its expanding team. The role involves diagnosing and managing both acute and chronic... 

DoorDash

DoorDash Delivery Driver - No Experience Needed Job at DoorDash

 ...Requirement s: * iPhone or Android smartphone * Valid Driver's License and insurance * 18+ years of age * 1+ years of driving experience Bike Requirements: * iPhone or Android smartphone * 18+ years of age About us: DoorDash is a technology company that... 

Sanford Health

Registered Nurse - Cath Lab Job at Sanford Health

 ...package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package... 

Amazon

Principal Supply Chain Manager, Amazon Operations, Reverse Logistics Expansion & Integration Job at Amazon

 ...is your chance to make history. We are looking for a dynamic, organized self-starter to join as a Principal Supply Chain Manager (SCM) in our 1P Reverse Logistics Expansion & Integration team. Key job responsibilities The Returns Optimization SCM works across the...