Customer Success Manager, Home & Lifestyle Job at Amazon.com Services LLC, Seattle, WA

RStwdWEyRVpDWDhnV3J1b3htZGYrdVZ0eUE9PQ==
  • Amazon.com Services LLC
  • Seattle, WA

Job Description

DESCRIPTION

This role is located in one of our approved office locations in Seattle, WA or Santa Monica, CA, dependent on business need.

Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses?

As a Customer Success Manager with Home and Lifestyle, Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing processes and plans across their businesses on Amazon.com and improving end-customer experience. You will provide data driven strategic insights and ensure high operational standards. Your personal engagement, relationship building, and analytical skills are key to developing a trusted advisory relationship to guide and influence vendors to achieve their strategic and tactical goals.

Amazon Vendor Services Team works with Vendors who sell products such as:

Home & Lifestyle (Toys, Furniture, Kitchen, Music/Video, Major Appliances, Home Improvement, Lawn and Garden, etc.)

Our goals include providing the best vendor experience, a rewarding Customer Success Manager experience, and ultimately to enhance the experience of our end customers. You will collaborate with a team of 6-10 Customer Success Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers.

The teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement. Customer Success Managers have a clear path to roles across Amazon, including a direct path to Senior CSM within our team. We work hard to ensure your individual professional growth.

Daily Roles and Responsibilities:

Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns

Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management

Interface with multiple portals to develop product messaging on Amazon.com, monitor catalog inventory positions, and track sales performance

Analyze data from multiple sources and present recommendations to vendors on trends and opportunities

Provide support and strategic business recommendations while working with internal teams to ensure operational performance

Develop and deliver reports to vendors specific to their needs and strategic growth goals

Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products

Pitch promotional opportunities to help vendors drive revenue growth to meet their YoY goals

Engage multiple internal stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization

Identify, solve, and scale process improvements across the team and broader organization

Manage challenging account goals, issues, and projects

BASIC QUALIFICATIONS

Bachelor's Degree
3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills
Experience analyzing data and best practices to assess performance drivers
Data analysis experience including manipulating large datasets from complex systems and interpreting results
Experience developing and implementing strategies
Experience influencing stakeholders
Proficient in Excel
Time management, prioritization, and problem-solving skills
Strong written and verbal communication skills
Experience rapidly adapting to change and dealing with ambiguity

Job Tags

Full time, Immediate start,

Similar Jobs

Pandora

Order Fulfillment Assistant Job at Pandora

 ...Pandoras US Distribution Center is looking to hire an Order Fulfillment Assistant! This role plays a critical part in ensuring that our stores receive their jewelry orders on time and accurately. Become a part of the worlds largest jewerly brand by joining our Operations... 

Rattan Consulting, Inc.

SharePoint Developer Job at Rattan Consulting, Inc.

SharePoint DeveloperPosition Summary:Rattan Consulting is looking for a full-time or contract SharePoint Developer who can create and configure SharePoint websites, find solutions to enhance business activity, and customize sites based on the clients needs. In this... 

Expeditors

Ocean Export Agent- Cargo Logistics Job at Expeditors

 ...! Ocean Export involves transporting many different types of cargo throughout the world. It is a high paced environment with many learning...  ...up along the way. it involves collaboration with commercial airline carriers, customs, and many other Government agencies. There is... 

Grid United

Environmental Manager Job at Grid United

 ...and studying additional prospective projects across North America. These projects often necessitate complex and interdependent environmental permitting processes. In addition, Grid United is committed to tiered resource assessment and application of the mitigation hierarchy... 

Huntington Beach Hospital

Health Informatics Coordinator I Job at Huntington Beach Hospital

 ...Privacy Notice for California Applicants: Responsibilities Under the general direction of Manager/Director of Health Informatics, the Health Informatics Coordinator I accesses, inputs, and retrieves information, and solves problems using various computer...