Customer Success Manager, Home & Lifestyle Job at Amazon.com Services LLC, Seattle, WA

RStwdWEyRVpDWDhnV3J1b3htZGYrdVZ0eUE9PQ==
  • Amazon.com Services LLC
  • Seattle, WA

Job Description

DESCRIPTION

This role is located in one of our approved office locations in Seattle, WA or Santa Monica, CA, dependent on business need.

Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses?

As a Customer Success Manager with Home and Lifestyle, Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing processes and plans across their businesses on Amazon.com and improving end-customer experience. You will provide data driven strategic insights and ensure high operational standards. Your personal engagement, relationship building, and analytical skills are key to developing a trusted advisory relationship to guide and influence vendors to achieve their strategic and tactical goals.

Amazon Vendor Services Team works with Vendors who sell products such as:

Home & Lifestyle (Toys, Furniture, Kitchen, Music/Video, Major Appliances, Home Improvement, Lawn and Garden, etc.)

Our goals include providing the best vendor experience, a rewarding Customer Success Manager experience, and ultimately to enhance the experience of our end customers. You will collaborate with a team of 6-10 Customer Success Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers.

The teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement. Customer Success Managers have a clear path to roles across Amazon, including a direct path to Senior CSM within our team. We work hard to ensure your individual professional growth.

Daily Roles and Responsibilities:

Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns

Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management

Interface with multiple portals to develop product messaging on Amazon.com, monitor catalog inventory positions, and track sales performance

Analyze data from multiple sources and present recommendations to vendors on trends and opportunities

Provide support and strategic business recommendations while working with internal teams to ensure operational performance

Develop and deliver reports to vendors specific to their needs and strategic growth goals

Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products

Pitch promotional opportunities to help vendors drive revenue growth to meet their YoY goals

Engage multiple internal stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization

Identify, solve, and scale process improvements across the team and broader organization

Manage challenging account goals, issues, and projects

BASIC QUALIFICATIONS

Bachelor's Degree
3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills
Experience analyzing data and best practices to assess performance drivers
Data analysis experience including manipulating large datasets from complex systems and interpreting results
Experience developing and implementing strategies
Experience influencing stakeholders
Proficient in Excel
Time management, prioritization, and problem-solving skills
Strong written and verbal communication skills
Experience rapidly adapting to change and dealing with ambiguity

Job Tags

Full time, Immediate start,

Similar Jobs

Regeneron

Manager, Clinical Informatics Job at Regeneron

 ...The Regeneron Genetics Center uses genetics and health data on millions of people to advance our understanding of human disease and...  ...of work and lots of opportunities. As a Manager, Clinical Informatics, a typical day might include : Reviewing the structure... 

Department of State Hospitals

Medical Assistant - Team Recorder Job at Department of State Hospitals

 ...Job Description and Duties The Medical Assistant (Team Recorder) will be directed by the Nursing Coordinator (Administrative) and Chief Physician and Surgeon (Clinical) in Various Programs at the Department of State Hospitals - Atascadero (ASH). The incumbent will... 

SEEK Careers Staffing

SCREEN PRINTER Job at SEEK Careers Staffing

 ...Screen Printer How would you like working for a company whose products are all American made? Use your skills to print various logos and designs onto bags at a local industrial sewing shop. Position Screen Printer Job Location Fond du Lac, WI Starting... 

4P Consulting Inc.

GIS Technician (1,2,3) Job at 4P Consulting Inc.

 ...HI, Hope you're doing well T his is Pankaj from 4P Consulting please see below job description Job Title :: GIS Technician (1,2,3) Location :: 755 Jefferson St., Atlanta, GA (Onsite) Contract :: 24-Months Leased Worker GPC Land GIS Specialist... 

Helm Point Solutions

Security Specialist, Area Security Officer (5) Job at Helm Point Solutions

 ...Security Specialist, Area Security Officer (5) What you will be doing? Help to secure the Government Customer Sites people, facilities,...  ...guidance, to include foreign disclosure and release, personnel, physical and industrial security programs. In addition, assist the...