Customer Success Manager - Remote | WFH Job at Get It - Professional Services, Baltimore, MD

Rk9ob2JHb1RCSHd0VXJla3dXUmUrT0ZyeWc9PQ==
  • Get It - Professional Services
  • Baltimore, MD

Job Description

Are you passionate about helping customers succeed while working with innovative technology solutions? We're seeking a dedicated and proactive Customer Success Manager to build strong client relationships, drive product adoption, and ensure the best outcomes for our customers.

About the Role
As a Customer Success Manager, you'll play a vital role in ensuring our customers get the most value from our solutions. You'll work closely with enterprise clients to drive adoption, maintain satisfaction, and act as their trusted advisor. If you're someone who thrives in a fast-paced environment, enjoys solving problems, and loves collaborating across teams, this could be the perfect opportunity for you!

Your Responsibilities
Account Management: Proactively manage client relationships to ensure renewals, facilitate expansion opportunities, and maintain strong customer references.
Driving Product Adoption: Help customers fully integrate and utilize the solution, ensuring they achieve measurable business value.
Building Expertise: Develop a deep understanding of the product, network architecture, and customer use cases to act as a knowledgeable advisor.
Ensuring Customer Satisfaction: Serve as the primary point of contact for customer satisfaction, managing risks and resolving escalations effectively.
Customer Advocacy: Gather customer feedback and share insights to drive improvements in product capabilities.
Onboarding Support: Assist customers with deployment planning, recommend best practices, and manage risks to accelerate value realization.
What We're Looking For
Experience:

10+ years of experience working with enterprise software solutions (experience with startups is a plus).
5+ years in customer success roles, preferably in cybersecurity, managing large enterprise customers.
Skills & Expertise:

Strong problem-solving skills with a proactive, self-motivated attitude.
Solid understanding of network architecture and technical concepts.
Salesforce experience is a bonus.
Domain expertise in cybersecurity is highly desirable.
Education:

A bachelor's degree in Computer Science, Engineering, or a related field is preferred.
What You'll Love About This Role
You'll have the opportunity to truly make an impact by helping customers maximize the value of a cutting-edge solution.
You'll collaborate with talented, cross-functional teams, including development and product experts across time zones.
You'll be empowered to solve complex problems and build lasting customer relationships.
Why Join Us?
We believe in creating an inclusive and diverse work environment that empowers individuals to thrive. We're proud to be an equal opportunity employer, and we encourage candidates from all backgrounds to apply.
Employment Type: Full-Time
Salary: $ 114,000.00 Per Year

Job Tags

Full time,

Similar Jobs

Oak Street Health

Medical Scribe Job at Oak Street Health

DescriptionCompany: Oak Street HealthTitle: Clinical Informatics SpecialistLocation: VariousOak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes...

Portal Technologies

Senior Product Designer Job at Portal Technologies

 ...Learn about us and our openings here . About the role As a Senior Product Designer you will report to the CEO and be a core member of our product and engineering team. In this role youll contribute to the overall design direction at Copilot, own our design system... 

Arizona Diagnostic Radiology

Registered Nurse Interventional Radiology Job at Arizona Diagnostic Radiology

 ...care. With decades of expertise, we are Radiology Forward . With dynamic cross-training...  .... When you join us as a Registered Nurse , you will be joining a dedicated team...  ...practice as a Registered Nurse Radiology/Interventional RN experience. Maintain current and... 

Matuszko Trucking

CDL Class A OWNER OPERATORS COMPANY DRIVERS NEEDED TO PULL DRY VAN TRAILERS Job at Matuszko Trucking

CDL Class A OWNER OPERATORS COMPANY DRIVERS NEEDED TO PULL DRY VAN TRAILERS Looking to hire owner operators for Northampton Ma based trucking company. Day cab or sleepers will pull our dry van trailers hauling mostly paper products and soft drinks. No touch freight. Monday... 

Resiliency LLC

Test Driver - Engineering, Vehicle Testing, Operation, Data Analysis, Scheduling Job at Resiliency LLC

 ...DUTIES/RESPONSIBILITIES Manage North America internal vehicle testing primarily Ride and Handling Schedule test tracks and obtain quotes...  ...data collection process Align with other Kumho test drivers for consistent test procedures and evaluations Ability and...