Job Responsibilities Responsible for providing professional and efficient technical support and customer service to customers in the French market to ensure customer satisfaction; Receive customer inquiries, complaints and suggestions through telephone, email and other channels, and give timely response and treatment; Record, track and analyze customer feedback and report regularly on the progress and problems of customer support work; Provide technical support services such as product usage guidance and troubleshooting according to customer needs; Assist the sales team to process customer orders, follow up the progress of orders and ensure the smooth execution of customer orders; Pay attention to the industry dynamics and competitors' situation in the French market, and provide timely feedback to the company on market information and suggestions; Maintain close communication with other departments within the company to ensure timely resolution of customer issues and effective fulfillment of customer needs;
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