Dispatcher Job at Sunrise Systems, Edison, NJ

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  • Sunrise Systems
  • Edison, NJ

Job Description

Job Title: Dispatcher

Location: Denver, CO 80239

Duration: 3+ Months with potential to extend or hire

Position Type: Hourly contract Position (W2 only)

Note :

  • SCHEDULE/ REMOTE FLEXIBILITY: In office full time
  • WORK HOURS: - 7am-4pm (1 hour lunch) or 730a-4pm (30-minute lunch)
  • HOURS PER WEEK: - 40 hours
  • INTERVIEW PROCESS: - In office/in person interview
  • PREFERRED INTERVIEW TIMES: 9am-2pm (Tuesday through Thursday): Flexible based on our availability
  • PURPOSE/ MISSION OF TEAM: Full time replacement headcount. We are going through a new system conversion and if we meet the right person, we will extend a full-time offer


Position Summary:

Schedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs.

Principal Responsibilities:

  • Ability to prioritize calls and leverage appropriate workforce.
  • Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or
  • needs. Verify receipt of call by technician.
  • Respond to customer difficulties with billing and service.
  • Communicate work orders, messages, or information to or from supervisors, or technicians.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Assign a technician working in the area and work order or purchase order number.
  • Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.
  • Respond and review calls taken by call center.
  • Obtain COD information and notify credit to send an application for credit approval to new customers
  • Additional responsibilities as assigned.


Education Requirement:

Required: Hs; Preferred: Associates

Minimum Years of Experience Necessary : 0-5 years

Additional Information:

  • Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment.
  • Strong communication skills, verbal and written, required.
  • Intermediate to advanced proficiency in Microsoft Office Suite.
  • Strong organizational, time management skills, and high attention to detail
  • Flexibility to work outside normal working hours, as required.
  • Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
  • High level of professionalism and diplomacy
  • Strong customer focus skills
  • Excellent telephone and communication skills. Ability to handle high volume of telephone calls.
  • Demonstrated ability to making decisions, learn quickly, thinking rationally and exercising good judgment. Work effectively in diverse team environment.

Job Tags

Hourly pay, Full time, Contract work, Work at office, Remote work, Flexible hours,

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