Job Description
We are seeking an experienced EDI & eCommerce Portal Administrator to manage the integration of electronic data interchange (EDI) systems and customer portals, as well as support the administration of our new eCommerce website. The ideal candidate will be responsible for customer onboarding, managing product details, enhancing website functionality, and supporting workflow improvements. This role requires a strong IT background with experience in systems integration and website management.
Key Responsibilities: EDI and Portal Management: - Setup/Maintain New Portal/EDI Customers: Configure and onboard new customers to the company's EDI system and portals, ensuring smooth integration and data flow.
- Maintain Users on Portals: Manage user access and account settings on platforms like SPS Commerce, Coupa, Taulia, Ariba, and others, ensuring secure access and compliance with policies.
- Update Documentation on Portals: Maintain up-to-date portal documentation to assist internal teams and users (e.g., list of users, list of customers by site).
- Setup/Manage/Maintain EDI Integrations: Oversee the setup, mapping, and ongoing maintenance of EDI integrations, troubleshooting issues, and resolving failures promptly.
- Update Contract Pricing on Portals: Maintain accurate contract pricing across portals, working closely with sales and operations teams.
eCommerce Website Management: - Customer Signup and User Onboarding: Manage customer account creation and user onboarding for the eCommerce website, ensuring a smooth registration and access process.
- Product Detail Management: Maintain and update product information, including descriptions, images, and pricing on the eCommerce site.
- Website Enhancements and Workflow Improvements: Collaborate with internal teams to identify and implement ongoing website enhancements, improving user experience and backend workflows.
- Add New Products: Oversee the process of adding new products to the website as the company expands its product range, ensuring accurate data entry and timely updates.
General IT Responsibilities: - Collaborate with the development team to ensure integration between eCommerce, CRM, and ERP systems.
- Provide support and troubleshooting for website and portal-related technical issues.
- Assist with other IT-related tasks as needed, including working with APIs, SQL, and other IT systems.
Qualifications: - Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- Experience with EDI systems, protocols (X12, EDIFACT), and customer portals like Ariba, Coupa, SPS Commerce, and others.
- Familiarity with eCommerce platforms and website management.
- Strong analytical and problem-solving skills with the ability to troubleshoot EDI and website issues.
- Experience with web development and integration tools such as APIs, SQL, or eCommerce platforms.
- Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
Preferred Skills: - Experience with website content management systems (CMS) or eCommerce platforms, particularly k-eCommerce powered by mdf commerce or similar platforms.
- Knowledge of systems integration (CRM, ERP) and eCommerce workflow optimization.
- Strong communication skills to collaborate with internal teams and external partners.
- Familiarity with user experience (UX) best practices and website optimization strategies.
Note: k-eCommerce, powered by mdf commerce, is an all-in-one eCommerce and digital payment solution integrated with Microsoft Dynamics and SAP Business One. Experience with this platform or similar eCommerce solutions is highly desirable. Accent Wire Tie is an equal opportunity employer.
Job Tags
Price work, Contract work,