Job Title: Express Service Writer
Location: Baytown, TX
Department:*Service Department
Reports To: Service Manager
Job Type: Full-Time
About Us:
Bravo Auto Group is a leading automotive dealership/service center dedicated to providing exceptional customer service and quality care for our clients' vehicles. We believe that our employees are our greatest asset, and we strive to create an environment that fosters growth, teamwork, and innovation.
Position Overview:
We are seeking an enthusiastic and detail-oriented Express Service Writer to join our team. The ideal candidate will play a critical role in delivering outstanding customer service and ensuring smooth communication between our customers and service technicians. As an Express Service Writer, you will be responsible for handling customer inquiries, scheduling appointments, and accurately documenting service needs for vehicles in an efficient and timely manner.
Key Responsibilities:
- Greet customers promptly and professionally in a welcoming manner.
- Assess customer service needs and provide recommendations for maintenance or repair services.
- Schedule service appointments and manage the service department's workflow to optimize efficiency.
- Document service requests accurately in our service management system.
- Communicate effectively with technicians to clarify service requirements and ensure accurate completion of work.
- Provide customers with cost estimates and information about services, policies, and warranty details.
- Keep customers informed of the status of their vehicles and any additional work that may be needed.
- Build and maintain strong relationships with customers to foster customer loyalty and retention.
- Handle customer complaints and resolve issues effectively and professionally.
- Follow up with customers post-service to ensure satisfaction and encourage repeat business.
Qualifications:
- High school diploma or equivalent; automotive experience preferred.
- Previous experience as a service writer or in a customer service role, preferably in the automotive industry.
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Proficient in using service management software and Microsoft Office Suite.
- Knowledge of automotive repair and maintenance services is a plus.
- Ability to work effectively in a fast-paced environment.
- Positive attitude with a commitment to delivering exceptional customer service.
Benefits:
- Competitive salary with performance-based incentives.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional growth and development.
Bravo Auto Group is an equal opportunity employer and welcomes applicants from all backgrounds. We look forward to hearing from you!
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