Job Description

Job Summary
The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.
Responsibilities
Welcomes guests in a friendly, prompt and professional manner.
Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
Up-sells rooms whenever possible to maximize hotel revenue.
Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
Issues, controls and releases guest safe-deposit boxes.
Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Qualifications
1-2 years customer service experience.
Ability to stand for 8 hours
Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
Benefits/Perks
Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
We offer an excellent travel discount program.
Opportunity to grow, we promote from within
Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Job Tags

Full time,

Similar Jobs

Hatch Global Search

Worker's Compensation Litigator OOJ - 35302 Job at Hatch Global Search

...Firm-paid portion of medical insurance ~401(k) with profit-sharing contribution regardless of employee contribution ~ ADD, LTD, Aflac, half health, life insurance ~ Firm Pays for Marketing!~ PTO resets annually Why is This a Great Opportunity Mostly remote...

Aramark

Cook - Taylorville Schools Job at Aramark

...Do you love to cook? Are you passionate about food? As a Cook on our team, youll help bring recipes to life while being able to flex your creativity! Surrounded by fresh ingredients and the best equipment, youll be immersed in a world that goes beyond food preparation...

Above & Beyond Talent Acquisition

Warehouse Packer Job at Above & Beyond Talent Acquisition

...Position Title: Packer Location: Rockwell, NC Status: Contract opportunity for conversion to Full Time permanent employment... ...skills and a team-oriented mindset. Previous experience in a warehouse or packing role is a plus but not required. Performance Objectives...

University of Maryland Medical System

Medical Assistant II (MA) PRN Float, Baltimore Urgent Care Job at University of Maryland Medical System

...The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high... ...Job Summary Under direct supervision of the on-site provider, assists in the delivery of patient care. Performs delegated medical tasks...

MAHLER PRIVATE STAFFING

Executive Housekeeper Job at MAHLER PRIVATE STAFFING

Executive Housekeeper Full-Time (Southampton, NY) A wonderful client with a long-tenured staff is seeking an experienced, detail-oriented, and dedicated Executive Housekeeper to join a professional team caring for a 15,000 sq. ft. estate in Southampton, NY. The ideal candidate...

Front Desk Agent Job at Excel Hotel Group, Chula Vista, CA

RitOdVltc1RDM1VpVnJ1aXcySmMvdWx2ekE9PQ==