Job Description

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

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Located at the base of Snow King Mountain, just a few blocks from downtown and 20 minutes from the Jackson Hole Airport, Snow King Resort Hotel boasts breathtaking views of the Teton Mountain Range and offers its guests a wide variety of activities and amenities. As Jackson’s largest venue, Snow King Resort Hotel offers over 20,000 square feet of combined indoor and outdoor function space. Featuring 203 guest rooms and vacation luxury condo rentals.

The Front Desk Agent provides a friendly, efficient registration and excellent guest experiences.

What You'll Do:

• Greet and welcome guests upon arrival, creating a positive first impression.
• Handle check-ins and check-outs efficiently, ensuring guest satisfaction, special requests are noted and fulfilled and accurate information is received. 
• Manage reservations, answer guest inquiries, and address complaints promptly.
• Interact with resort staff in a professional manner, assisting in other departments as necessary. One Team.
• Maintain a clean and organized front desk area.
• Provide accurate information about the hotel, rooms, rates, and amenities.
• Process payments and manage cash transactions accurately.
• Follow set procedures on posting, charges, cash, and refunds. 
• Coordinate with housekeeping and maintenance to ensure smooth operations.
• Be knowledgeable of all emergency procedures and Resort policies.
• Promote teamwork as one team throughout the resort, and contribute to a friendly, safe work environment.
• Communicate all pertinent information fo the Front Office Manager and Supervisors.
• Solicit guest feedback.
• Perform other duties as assigned to include but not limited to cross-training in PBX, Concierge and Bell positions. 
• Assist other departments as needed.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• A supportive and dynamic team environment.
• Ongoing training and development programs.

What You'll Bring:

• A friendly and professional demeanor with excellent communication skills.
• Strong organizational skills and attention to detail.
• A passion for customer service with a positive, can-do attitude.
• Ability to multitask and remain calm under pressure.
• Previous experience in hospitality or customer service is a plus.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Proficiency in computers and programs. 

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