Incident Manager Job at A&M Technologies, Inc., Springfield, VA

RU94b2IyY1pDSGtsV3JDaHhXTlc4ZUpsenc9PQ==
  • A&M Technologies, Inc.
  • Springfield, VA

Job Description

A&M Technologies, Inc. has an opening for an Incident Manager - to oversee all aspects of the incident management process, from evaluation to resolution.  An Incident Manager records all issues and helps to design ways to prevent similar problems in the future.  They will manage technical support teams, create procedures to deal with problems and develop solutions.

Job Duties/Responsibilities:

  • Analysis and reporting of incident trend data to identify and eliminate root causes.
  • Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT systems and infrastructure.
  • Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution.
  • Assisting with diagnosis of faults and determining whether new incidents are related to known errors or existing problem records.
  • Facilitating and coordinating technical meetings.
  • Facilitating postmortem investigations into high impact results.
  • Providing governance for root cause analysis between technical teams.
  • Production of statistics and reports to demonstrate performance of the Incident and Problem Management process.
  • Create and submit knowledge articles.
  • Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible.
  • Assign Incidents to appropriate Tier 2 Support Group.
  • Keep Incident tickets updated with a current status at agreed intervals.
  • Document troubleshooting steps and service restoration details.
  • Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.).
  • Monitor the Incidents and manage workload in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected.
  • Verify resolution with users and resolve Incidents in ITSM tool.
  • Escalate Major Incidents to the appropriate T2/3 Support Groups.
  • Point of contact for all Major Incidents.
  • Owns all Incidents throughout the lifecycle.
Requirements

Required Clearance: TS/SCI with CI Poly

Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS Diploma and 10 years. Additional required qualifications include: Compliance with Department of Defense (DoD) 8570 Information Assurance Technical (IAT) Level 2. 

Job Tags

Full time, Immediate start,

Similar Jobs

Aspire Public Schools

Aspire Public Schools Foundation Board Member (Volunteer) Job at Aspire Public Schools

 ...Central Valley, Los Angeles regions) for success in their post-secondary lives. Aspire Public Schools Foundations Purpose: The nonprofit Aspire Public Schools Foundation is the philanthropic arm of Aspire Public Schools. The Foundation exists to provide financial and... 

Glodom Language Solutions Co., Ltd.

Native Translator:English to German/French(Remote full-time) Job at Glodom Language Solutions Co., Ltd.

Requirements Native in German/French Degree in translation, interpretation, language studies, or related field Experience in translation, interpretation, localization Curious, quick learner (enjoy learning how things work), and attentive to details Flexible... 

Gateway Foundation, Inc.

Substance Abuse Counselor II Job at Gateway Foundation, Inc.

 ...required* At least six months previous experience in substance abuse or mental health counseling preferred.* Master's or Bachelors degree in psychology, counseling, social work or a related field required.* Experience in a corrections environment preferred. Substance... 

Radias Health

Mental Health Practitioner Float Job at Radias Health

 ...Saving Accounts (HSA) + employer contribution and Flexible Saving Accounts (FSA)~ Tuition reimbursement and Student Loan Repayment Assistance ~ Dependent Care Account (DCA) + employer contribution ~ Reimbursement for professional licensure fees ~ Routine... 

Hebei Lishang Enterprise Management Consulting Co., Ltd

Secondary School Psychology Teacher in some schools in China Job at Hebei Lishang Enterprise Management Consulting Co., Ltd

Teach Secondary School Psychology in some schools in China