Job Description

Position Overview

 

Purpose and Scope
Under limited supervision, the Information Specialist serves as the primary point of contact for students, visitors, and callers. This role is responsible for delivering exceptional customer service, providing accurate campus information, and supporting administrative functions that enhance student and guest experiences which require an extensive knowledge of campus activities.

 

Requirements

General Duties and Responsibilities:
Typical duties will include, but are not limited to:

• Provide exceptional customer service as the first point of contact for students, visitors, and community members, ensuring a welcoming and helpful experience.
• Proactively acquire and share up-to-date information about campus events, services, and programs.
• Triage all incoming calls and walk-in inquiries to determine if assistance can be provided at the front desk or should be referred to another department.
• Handle inquiries received via phone, email, or web platforms in a professional and timely manner.
• Provide accurate information regarding class schedules, events, and room reservations.
• Maintain a professional, welcoming, and organized front desk area.
• Schedule appointments for Student Success staff and other departments as needed.
• Schedule and reserve campus rooms for classes, meetings, and events.
• Distribute interoffice mail and prepare outgoing mail.
• Type and prepare memos, reports, and other documents as needed.
• Assist with planning and supporting campus events and student success initiatives.
• Proactively engage in campus functions and cooperate with staff to ensure smooth operations.
• Demonstrate a commitment to learning about campus systems and resources to better assist and support student and visitor needs.
• Maintain awareness of front desk coverage needs and support flexible scheduling, including evenings and weekends.
• Provide technical support for student account setup, including email, Canvas, and MyENMU Portal login.
• Assist students with basic navigation of online resources such as applications and payment portals.
• Willingly participate in campus committees and other cross-functional support efforts.
• Regular and predictable attendance is required.
• Perform other duties as assigned.

Minimum Job Requirements:
Required:

• High school Diploma or GED
• Proficient computer, internet and multi-line telephone skills, including working knowledge of Microsoft Suite

Preferred:

• 1-year Front Desk Receptionist experience
• Associate's degree in a related field
• Bilingual

Knowledge, Skills and Abilities:

• Ability to learn and apply campus policies and procedures
• Ability to establish and maintain cooperative working relationships with the College community and campus visitors
• Ability to gather and analyze data necessary for informed decisions involving the community, students and employees.
• Skills in interpersonal communication are needed.

Must have the ability to read and write at a level appropriate to the duties of the position; to follow oral and written directions; to understand and follow safety procedures; to operate and use standard office equipment.

 

Working Conditions

Physical Demand and Working Conditions:
Work is sedentary in nature and at times requires exerting up to 10 pounds of force occasionally and/or a consistent amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Work is performed during normal business hours, with evenings and weekends.
Essential Functions:[As defined under the Americans with Disabilities Act, these include the aforementioned duties and responsibilities, minimum job requirements, knowledge, skills, and abilities, as well as physical demand and working conditions. This is not necessarily an all-inclusive listing.]

Additional Information

 

Application Review Date: Open Until Filled
Condition of Employment: Must pass a pre-employment background check.
Electronic Application Instructions: Electronic applications should be submitted through the "Apply" link on the top of this page. Please attach the following required documents to your electronic application:
Required Documents:
Letter of Interest
Contact information for three references (blind or off list reference checks may be conducted on finalists
Please ensure that you attach all required documents even if you have applied for other positions at ENMU as the committee does not have access to those records.

ENMU is an Equal Opportunity Employer. Eastern New Mexico University does not discriminate based on race, color, national origin, religion, sex (including pregnancy, gender identity, and sexual orientation), age, disability, genetic information, veteran status, or any other characteristic protected under federal, state, or local laws. If reasonable accommodation is needed to participate in the job application or interview process, or to perform essential job functions, please contact the office of human resources at (575) 562-2115 . New Mexico is an open records state, therefore ENMU complies with the Inspection of Public Records Act, NMSA 1978, Chapter 14, Article 2, from the Office of the New Mexico Attorney General. Requests for records should be sent to [email protected] . For any other inquires please contact Human Resources at (575) 562-2115 or e-mail [email protected] .

 

 

 

Insurance

 

Insurance for Eastern New Mexico University is offered through the New Mexico Public Schools Insurance Authority. High coverage and low coverage options are offered for medical and dental insurance so employees can choose the plan that’s right for them.

• Health insurance is offered through both Blue Cross and Blue Shield of New Mexico and the Presbyterian Health Plan
• Dental insurance is offered through United Concordia, Delta Dental , and Blue Cross Blue Shield Dental
• Vision insurance is offered through Davis Vision.
• Life insurance is offered through Standard Life Insurance Company and UNUM Life Insurance Company.

• Life insurance is offered through Standard Life Insurance Company and UNUM Life Insurance Company.

Retirement

 

Eastern New Mexico University participates with the New Mexico Educational Retirement Board (NMERB), Social Security, and Medicare.

The University also offers supplemental retirement plans. 403b and 457b plans are available through TIAA/CREF, AIG VALIC, Roth 403b and 457b plans are also available through TIAA/CREF.

Paid Time Off

 

During the first year of service, full time non-exempt (hourly) employees accrue 7 hours of annual leave and 7 hours of medical leave per month. During the second year of service, full time non-exempt employees accrue 10 hours of annual leave and 10 hours of medical leave per month. During the third and subsequent years of service, full time non-exempt employees accrue 14.66 hours of annual leave and 14 hours of medical leave per month.

Employees must work for the University for three months before they are eligible to use annual leave. Temporary employees do not accrue leave.

Employee Educational Assistance Plan

 

Eastern New Mexico University offers a tuition waiver for regular employees and retirees. This program waives the tuition for three courses (up to nine credit hours) per semester. Employees' spouses or children may be eligible to use the tuition waiver during any semester that it is not being used by the employee.

 

Job Tags

Hourly pay, Full time, Temporary work, Work at office, Local area, Flexible hours, Afternoon shift,

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