Job Description

COMPANY OVERVIEW

The AI-Powered Decision Engine for Customer-First Products

First Insight is a global leader in AI-powered decision-making, trusted by brands like Gap, Under Armour, Marks & Spencer (M&S), Woolworths, Family Dollar, and Kohl’s. Leveraging advanced AI technologies—including Agentic AI, generative AI and human computational modeling—combined with real-time consumer data, First Insight transforms consumer insights into profitable strategies that drive measurable business success.

Powered by its proprietary Voice of the Customer platform and Value Score™, First Insight enables businesses to evaluate the value of products, people, and experiences. First Insight helps companies confidently design, price, and market offerings that resonate with consumers, ensuring every decision aligns with market demand and delivers financial impact.

With 17 years of innovation in AI and predictive analytics, First Insight empowers businesses across industries—including retail, apparel, footwear, automotive, home goods, CPG, and hospitality—to outpace competitors by deeply understanding and adapting to ever-changing customer needs. From concept to conversion, First Insight equips brands to create offerings customers love while achieving higher revenue, stronger margins, and deeper customer loyalty.

As we continue to grow, we are seeking a high performance, self-motivated, experienced professional who is looking for an opportunity to help drive our business as an Insight Specialist. This individual will be an organized, task-oriented, team player who will operationally support the Customer Success team and facilitate success for our customers.

Job Summary

The Insight Specialist role is responsible for assisting and supporting the Customer Success team and our customers in the creation of Insight engagements – reviewing assets, building Insights, and deploying our customer “Insight” engagements. As functional experts, they will work closely with the Customer Success Management team and customers to create strategically aligned, well-executed Insights. The desire and ability to quickly learn is pivotal as there is substantial opportunity for growth within the organization.

Responsibilities and Duties

• Create and execute customers’ online engagements (Insights), including the collection and organization of online assets from customer(s)
• Review data inputs for quality control and best practice
• Communicate directly with customers to coordinate on-time and successful completion of product/initiative Insights & studies
• Partner with the Customer Success team to identify the customers' business goals and then communicate the proper value proposition by matching First Insight's capabilities to those goals
• Attend internal and customer meetings to understand customer requirements, strategy and solution positioning to ensure successful Insight engagements
• Travel (as needed) to customer sites to assist in photographing items to insight or to assist in strategy or results meetings with customers
• Collaborate on ad-hoc projects with Customer Success management team
• Identify and establish customer-specific efficiencies in workflow with manager’s support

Qualifications and Skills

• Degree from an accredited college or university. Retail Merchandising/Planning, Business or Analytics Degree..
• Proven track record of successfully learning and understanding a task and executing it accurately
• Demonstrated ability of learning and following a defined set of processes
• 2+ years of retail/CPG experience is helpful
• Understanding of data analytics as a tool to support decision-making
• Ability to work in a fast-paced, dynamic environment balancing multiple responsibilities
• Outstanding listening, verbal, written and presentation skills
• Goal-oriented professional with high personal drive, integrity, and energy
• Strong organizational skills, attention to detail, and ability to adhere to strict deadlines
• Uses critical thinking skills to solve problems
• Project management experience is helpful
• Understands the product creation and introduction (GTM) process
• Microsoft Office skills (PowerPoint, Excel, Word, Outlook)
• Must be comfortable working in a team environment
• This is a hybrid work-from-home position:must be willing to travel up to 20% of the time

Must be authorized to work in the US

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Benefits and Perks

• First Insight offers a competitive salary; paid employee healthcare coverage; a 401(k) with company match; employer-paid life and long-term disability insurance; and a generous Paid Time Off (PTO) package including paid holidays and sick days and a positive team environment.

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