Operates as the initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications. Assists end-users/customers in resolving their IT issues accurately and promptly. Takes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests. Interacts with the end-user to resolve the user's technical issues. Remotely accessing the user's computer and making changes to their system and settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own. Troubleshoot network connectivity issues, working with remote employees on a corporate network. Develops and sustains a productive customer relationship, making the customer and their needs a primary focus. May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own. Provide supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem. Support users by performing system tests and updates after they complete their troubleshooting and necessary repairs. Support department-wide operations by supporting the creation, editing, and maintenance of IT documents.
Truancy OfficerImplements and enforces the Truancy Ordinance and attendance policies for the Education DepartmentDepartment:Education... ...truant. Complete home visits, file petitions with the Tribal Court for students truancy, follow up with civil penalties and plans...
DescriptionSelect Staffing is now hiring for a Machine Operator in Vacaville, CA.Schedule: Monday through Friday, morning shift 6am -2:30pm ($20.00 per hour)Duties:~Operating a CNC~While maintaining quality and safety standards.~Cleaning machines and adding...
...educational materials and facilitate dialogue intended to make America a better country. Job Description The Software Development Intern contributes to ONCs mission of providing nonpartisan news, opinions, and policy solutions by completing essential tasks in...
...Assistant General Manager - Immediate Opportunity in Food & Beverage Industry Are you a highly skilled and motivated individual seeking a dynamic and fast-paced work environment? Do you thrive in ensuring top-notch customer experiences? The Assistant General Manager...
...You are a person your team knows they can count on Position Requirements: Full or Part time availability (20-40 hours a week) Must have some evening(2:30p-8:30p)andweekend availability (Saturdays 9a-5p) ComfortablewithApple software Hourly$16 What we...