IT Service Desk Technician
Full-Time | Salt Lake City, UT | $45K - $85K (DOE)
We’re looking for an IT Service Desk Technician to provide top-tier technical support, resolve client issues efficiently, and ensure high customer satisfaction. This role involves troubleshooting, following a structured ticketing system, and collaborating with a high-performance team.
Respond to and resolve IT support tickets in line with SLAs.
Provide excellent customer service through phone, email, and chat.
Troubleshoot networking, email (M365), printers, peripherals, and Windows OS.
Maintain security best practices and escalate issues as needed.
Participate in on-call rotations for after-hours support (4–5 times/year).
2+ years of experience in IT support or customer service.
A+ Certification required (additional certifications encouraged: Server+, NET+, Security+).
Strong troubleshooting skills in M365, networking, and Windows OS.
Effective time management and ability to handle multiple priorities.
Excellent communication and problem-solving skills.
Bachelor's degree in IT or related field (preferred but not required).
Competitive salary based on experience.
Comprehensive benefits: medical, dental, vision, life, disability, wellness programs, and retirement plans.
PTO and certification bonus incentives.
Career growth and professional development, including 2 paid hours per week for certification training.
A collaborative, high-trust work environment.
This is a remote-friendly role with occasional on-site support required. If you’re passionate about IT and customer service, we’d love to hear from you!
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