We are seeking a skilled JIRA Subject Matter Expert (SME) / Administrator to join our team. The ideal candidate will have extensive experience in configuring, maintaining, and supporting JIRA, as well as a deep understanding of Jira Automations and Agile methodologies. As a JIRA SME/Administrator, you will be responsible for managing and customizing JIRA workflows, schemes, custom fields, and plugins to meet the needs of various teams within the organization. You will also play a key role in providing technical support and guidance to users, troubleshooting issues, and ensuring optimal performance and reliability of the JIRA platform. Strong knowledge of Jira Automation is a must to have skill which you will be using to integrate various Jira Boards, Movement of Tasks, Auto-creation of tasks, etc. As a secondary skill, resource should have knowledge on JAMA – Requirement Management Tool and mainly on JAMA Project setup & configuration, relationships between requirements, traceability, and review center.
Responsibilities:
Configure and customize JIRA workflows, issue types, screens, fields, and permissions schemes based on best practices and project requirements.
Serve as the primary point of contact for JIRA-related inquiries and provide technical support and guidance to users.
Manage user permissions for JIRA projects and ensure data security and integrity.
Perform JIRA installations, upgrades, and migrations as needed.
Collaborate with cross-functional teams to understand their workflows and requirements and implement solutions in JIRA.
Creating automation solutions to streamline workflows, enhance data handling and integrating multiple Jira Boards.
Work with teams on Jira Automation Requests following the best standards. Monitoring and issue fixing of scheduled automations.
Integrate Jira with other tools and systems, such as Confluence.
Create and maintain custom dashboards, filters, and reports in JIRA to track metrics and key performance indicators (KPIs).
Train users on JIRA functionalities and best practices.
Stay updated on the latest JIRA features, plugins, and industry trends to recommend improvements and enhancements.
Document JIRA configurations, processes, and procedures.
Manage on JAMA Requirement management tool to organize PCG Global repository of requirements.
Projects creation and maintenance in JAMA Tool.
Support new enhancements/configurations with JAMA Process Flows.
Support integration of JAMA with Jira Tool.
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
Proven experience as a JIRA Administrator or similar role, with at least [X] years of hands-on experience in configuring and supporting JIRA.
In-depth knowledge of JIRA workflows, permission schemes, custom fields, issue types, and other administrative tasks.
Strong understanding of Agile methodologies (Scrum, Kanban) and their implementation in JIRA.
Experience with JIRA plugins and add-ons (e.g., JIRA Service Desk, Portfolio for JIRA).
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
JIRA certification (e.g., Atlassian Certified JIRA Administrator) is a plus.
Familiarity with other Atlassian tools such as Confluence, Bitbucket, or Bamboo is desirable.
Knowledge on JAMA features, configurations, traceability and review center.
Knowledge on JAMA – Jira integration using JAMA JCI Tool
Knowledge on JAMA APIs and how to use them in integration with other systems.
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