Job Description

IT@JH Client Technology Solutions (CTS) is seeking a LAN Administrator who will be responsible for organizing, scheduling, imaging and executing workstation deployments. Will also ensure the system has all the necessary software, hardware, any physical setup to function as needed. This support will be at East Baltimore and some satellite clinics.

Specific Duties & Responsibilities

• Under general supervision, perform routine PC set up, installation of peripheral equipment, software installation, support for software products and services, deployment of service packs, hot fixes, system updates, testing changes to the environment.
• Assist with departmental specific applications and interaction with vendor application installations.
• Strong liaison with customers and departments.

Specific Devices, Software, Projects

• There is about a 90% Windows operating system with the other 10% OSX mix.
• This position will need to be fluent in imaging, supporting, installing software, and configuring both operating systems.
• These systems are used in office space as well as critical clinical areas.
• There are often large-scale deployments that will need to be organized in a manor to minimize disruption.
• This position will need to have a good level of understanding of the various specialty apps in order to properly configure them.
• Software like MUSE, SAP, Epic, ComPAS, MethaSoft, Pentax, etc.

Scale/size of Area, Project and/or System Supported

• The team supports approximately 7,000 workstations in various locations. These devices are located on the primary East Baltimore campus, 911 Broadway, Ashland, 550, Rangos, Green Spring, White Marsh and Bel Air.
• Coordinates with various teams to ensure the proper functionality of the system as well as proper documentation. These include ServiceNow, Epic, VPSX, Windows Print server team, etc.

On-call Requirements

• After 1 year of experience, this position will participate in an on-call rotation several times per year.

Special Knowledge, Skills & Abilities

• Demonstrate critical thinking and reasoning skills.
• Ability to work on multiple priorities effectively.
• Ability to prioritize conflicting demands.
• Ability to execute assigned project tasks within established schedule.
• Ability to work collaboratively in a team environment.
• Ability to communicate effectively in the service of users and colleagues.
• Write and communicate clearly and concisely.
• Possess sound documentation skills.
• Ability to maintain confidentiality.
• Demonstrate exemplary customer service skills.

Technical Qualifications or Specialized Certifications

• CompTIA A+ Technician, Network+

Specific Physical Requirements

• Must be able to lift 30lbs and walk 4K-6K steps/day.

Work Location

• East Baltimore campus, surrounding buildings, Green Spring Station, White Marsh, and Bel Air. 100% on-site.

• Two years college coursework.
• Two years related experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

Classified Title: LAN Administrator 
Role/Level/Range: ATO 37.5/02/OG  
Starting Salary Range: $24.25 - $42.50 HRLY (Commensurate with experience) 
Employee group: Full Time 
Schedule: Mon-Fri 8:30 am-5:00 pm 
Exempt Status: Non-Exempt 
Location: School of Medicine Campus 
Department name: ???????IT@JH Client Technology Solutions  
Personnel area: University Administration 

About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal ... timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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