Texas Pride Trailer s is a leading manufacturer of high-quality trailers designed for various applications, including utility, car haulers, and specialty trailers. With a commitment to craftsmanship and customer satisfaction, we pride ourselves on delivering durable and reliable products that exceed our customers' expectations. Our team is passionate about providing exceptional service and ensuring that each customer has a seamless experience, from inquiry to purchase. Join us in our mission to be the top choice for trailer solutions across the nation.
Position Overview:
We are seeking a motivated and enthusiastic Remote Live Chat Assistant to join our dynamic customer service team. This entry-level position is perfect for individuals who are looking to start their career in customer service and are passionate about helping others. You will be the first point of contact for our customers, assisting them with inquiries and providing information about our products and services.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via live chat, ensuring high levels of customer satisfaction.
- Provide accurate information about products, pricing, and order status.
- Assist customers in navigating our website and placing orders online.
- Resolve customer issues and complaints in a timely manner, escalating when necessary.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other team members to improve customer service processes and enhance the customer experience.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
- Participate in training sessions and continuous learning opportunities to improve skills and knowledge.
Requirements:
- High school diploma or equivalent; some college experience is a plus.
- Excellent written communication skills with a strong attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Basic computer skills, including proficiency with chat software and Microsoft Office Suite.
- Strong problem-solving abilities and a customer-centric mindset.
- Previous experience in customer service or support roles is a plus, but not required.
- Ability to work independently and collaboratively in a remote environment.
Benefits:
- Competitive entry-level salary.
- Flexible remote work schedule.
- Comprehensive training program to support your growth and development.
- Opportunity for advancement within the company.
- Employee discounts on trailers and accessories.
- Supportive and inclusive company culture.
- Access to resources for professional development and skill enhancement.
How to Apply:
If you are passionate about customer service and looking to start your career with a reputable company, we encourage you to apply! Please submit your resume and a cover letter detailing your interest in the position and relevant skills.
Join Texas Pride Trailers and be a part of a team that values hard work, integrity, and commitment to excellence!
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