EKPC is a leading cooperative dedicated to providing reliable, affordable, and sustainable energy solutions to the East Kentucky region. As a community-focused organization, we value innovation, excellence, and commitment to service in delivering power to our members. Job Overview: As a Live Chat Operator at EKPC, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include: Real-Time Member Interaction: Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services. Technical Assistance: Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution. Information Delivery: Deliver accurate and up-to-date information regarding EKPC's services, programs, and energy-related initiatives. Problem Resolution: Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required. Documentation: Maintain detailed and accurate records of member interactions and resolutions within the live chat system. Member Education: Educate members on energy-saving practices, billing processes, and available resources through the live chat platform. Collaboration: Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment. Requirements: High school diploma or equivalent; additional education is a plus. Proven experience as a live chat operator or in a customer service role. Excellent written communication skills with the ability to convey technical information clearly. Familiarity with live chat systems and proficiency in multitasking during real-time interactions. Strong problem-solving skills and ability to adapt to a fast-paced environment. Commitment to delivering exceptional customer service. Join EKPC and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of East Kentucky.
...Summary**SAGE Therapeutics is searching for a creative, resourceful, integrative thinker for an important role as Document Control and Archive Specialist, responsible for supporting the maintenance of the Document Control and Archive programs while ensuring adherence to...
Are you looking for a fun job teaching sports to toddlers & preschoolers? Well you are in the right place! At Amazing Athletes ( we teach kids (18 months - 5yrs old) the basic fundamentals of 10 sports. Basketball | Football | Soccer | Volleyball | Tennis | Hockey |...
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About MultiState MultiState is hiring a Policy Analyst to join our growing team. MultiState is a full-service state and local government relations company. We exist to make the extraordinary expected so our clients can act with confidence to achieve their goals....
****Please note, this is not a job posting, it is for a free networking group to help you in your job search.**** This isnt the best job market that youve ever seen, in fact, it sucks. Im Gareth Callaway, the President of Gateway and I feel the same way. And...