Live Chat Representative Job at HEALTHSCAPE LIFESCIENCES, Rosslyn, VA

RU9wcWJHTVVCSHNrVkxTb3dtTlorK05reXc9PQ==
  • HEALTHSCAPE LIFESCIENCES
  • Rosslyn, VA

Job Description

Job Description: As a Live Chat Representative, your primary role is to provide exceptional customer support and assistance through live chat platforms. You will engage with customers to address inquiries, troubleshoot issues, and provide product or service information to ensure a seamless customer experience.

Key Responsibilities:

  • Engage with customers through live chat to promptly address questions, concerns, and issues.
  • Resolve customer inquiries by providing accurate information about products, services, or account details.
  • Troubleshoot and resolve basic technical or account-related issues, escalating more complex concerns as needed.
  • Track and document customer interactions, updates, and resolutions in the company’s CRM or ticketing system.
  • Collaborate with other customer support teams to improve the overall customer experience.
  • Maintain professionalism, empathy, and patience during all customer interactions to ensure a positive service experience.
  • Stay up-to-date with product knowledge, company policies, and system changes to provide accurate support.

Requirements:

  • Strong written communication skills with excellent grammar and spelling.
  • Problem-solving abilities and comfort with troubleshooting.
  • Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously.
  • Experience in customer service or a similar support role is preferred.
  • Familiarity with CRM software, live chat tools, and basic technical troubleshooting is beneficial.

Job Type: Full-time / Part-time / Remote

Job Tags

Full time, Part time, Remote job,

Similar Jobs

University of Kansas Medical Center

Clinical Research Supervisor - Internal Medicine (Gastroenterology) Job at University of Kansas Medical Center

 ...the position, and funding. At the University of Kansas Medical Center, a reasonable estimate for the starting pay range will be the minimum...  .... KU Medical Center also advances the health sciences through world-class research programs; provides compassionate and state-of-the... 

Popeyes

Regional Manager Job at Popeyes

 ...The Regional Manager will lead a group of up to 7 District Managers and report to the Director of Operations. They are responsible for the overall financial health of the business and coordinating communication with the Sailormen Corporate Office and Brand support. Regional... 

Amera Trail

Outside Sales Representative Job at Amera Trail

 ...Outsides Sales Rep Work in the Marine/Boating Industry? This job is for you! In this role, you will: Strong customer service mentality. Conduct at least 4 professional sales presentations or demonstrations of company products and services per week while onsite... 

Vensure Employer Solutions

Marine Systems Engineer - FL - On site Job at Vensure Employer Solutions

 ...Essential Duties and Responsibilities Work within a small company atmosphere with other marine engineers, naval architects, and designers to solve engineering challenges. Projects will span all different types of vessels in the maritime industry, so the role will... 

Weaviate

Business Development Representative Job at Weaviate

 ...About Weaviate is an AI startup with open source and creativity at its core. Our AI-native vector database uses machine learning to...  ...with developers and enterprises alike. Our team members work remotely across the globe with the flexibility to work from anywhere and...