Job Description

Requisition ID # 161452 

Job Category: Compliance / Risk / Quality Assurance 

Job Level: Manager/Principal

Business Unit: Electric Operations

Work Type: Hybrid

Job Location: Dublin

Department Overview

Electric Operations ensures the delivery of clean, safe, reliable and affordable energy to nearly 16 million people in Northern and Central California. Electric Operations is responsible for every aspect of PG&E's electric distribution and transmission operations, including planning, engineering, maintenance and construction, asset management, business planning, restoration and emergency response. The Quality Management team supports the Electric Operations organization to meet or exceed established operational targets, including compliance requirements, KPIs, budget, and risk reduction strategies that support the company’s Purpose, Virtutes and Stands.

Position Summary

Manages all quality assurance & control and audit activities for an assigned functional department within Electric Operations. Collaborates with leaders to assess business needs and define the appropriate vision and plan for both business process and construction quality audits and reviews. Drives the implementation of internal controls and ensures compliance and monitoring. Ensures the quality control efforts meet the Quality Assurance standards. Leads a team of Quality Assurance Specialists who perform audits.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

Bay Minimum: $132,000
Bay Maximum: $226,000

&/OR

CA Minimum: $125,000
CA Maximum: $215,000

This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. 

 

Job Responsibilities

• Develops and implements processes and plans for quality audits and inspections for both in-house and outsourced maintenance and construction work. Develops baseline measurements for contractor work that is utilized by the Contract Management department(s).
• Ensures quality program aligns with the Electric operating plan, goals and strategy. Partners with Electric Operations functional teams to ensure quality control points are implemented, monitored and measured for compliance with inspection, maintenance and construction work processes and procedures.
• Partners with leadership to develop appropriate departmental/quality performance measures to assess effectiveness of overall quality control plans and programs. Continually identifies, proposes and implements process improvements. Work with functional working teams to ensure implementation of corrective actions when control points fail or quality of service does not meet appropriate levels
• Oversees the audits of supervisor work verifications to ensure work is completed per standards, processes and procedures.
• Ensures audit projects and schedules are prioritized based on risk and business impact. Directs staff to focus on areas that obtain greatest quality benefit to PG&E.
• Reviews post audit reports from staff. Collects, consolidates and analyzes quality control information to determine overall trending and identify gaps or issues, which may include gaps in training or procedural definition/documentation. Prepares reports, presentations and delivers status updates and recommendations for corrective action changes and improvements to leaders. Partners with PG&E Academy, Work Methods and Procedures and other teams to evaluate and implement training, process and or procedural changes that will improve compliance to standards, reliability, safety and customer service.
• Manages staff to accomplish results through effective recruitment and selection, training and development, performance management and coaching, and rewards and recognition. 

Qualifications

Minimum:

• Bachelors Degree in Business Administration or job-related discipline or equivalent experience
• Experience in electric, gas, or utility construction, maintenance or compliance 8 years
• 30% to 50% travel required

Desired:

• Leadership experience, electric construction
• Experience in quality assurance, or related

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