Job Description

At Sosuite , our mission is to transform how people live and travel. Sosuite provides beautiful, playful, and homey apartment suites for the modern traveler. We provide everything our guests need for a comfortable stay, whether that's 3 nights or 3 months.

Sosuite started in 2019 and manages apartment buildings and micro hotels throughout Philadelphia. WE ARE LOOKING FOR A DEPENDABLE ON-CALL HOSPITALITY FRONT DESK AGENT TO JOIN US AT ONE OF OUR PREMIER NEW BUILDINGS IN CENTER CITY! You will be the face of the company at this mixed-use building, extending Sosuite's warmth and hospitality to long-term residents and short-term hotel guests alike. In addition to providing a refined level of hospitality to guests and residents at your building, you will also utilize Sosuite's industry-leading software stack to assist guests and operations remotely. This is an immediate opening.

Who we're looking for:

• An On-Call Hospitality Front Desk Agent.
• Weekend availability is a must!
• Someone able to work any shift between 8AM and midnight.
• Experience in upscale hotel front desk roles or similar preferred.
• Highly proficient with technology and software use.
• Someone with a positive attitude - we lift our coworkers up and extend hospitality to everyone.
• Someone with a presentable, composed demeanor, and a refined understanding of hospitality service.
• Hospitality students welcome for flexible part-time shifts.

Compensation & Benefits:

1. W-2 full-time position.
2. Starting pay: $18-$20 per hour depending on experience
3. Overtime pay: 1.5x on Sosuite's observed holidays (New Years, Memorial Day, MLK Day, Independence Day, Labor Day, Thanksgiving, Christmas).

What you'll be doing at Sosuite:

• Staff the front desk at an upscale mixed-use building.
• Welcome long-term residents.
• Assist short-term hotel guests with checking in, checking out, and guest services.
• Provide standard concierge services such as package receiving.
• Respond to guest requests with warmth and hospitality, delivering extra towels and similar services.
• Utilize Sosuite's extensive software stack to assist Sosuite's remote Guest Experience Team.
• Manage reservations, create charges, liaise with Field Operations and Housekeeping, and similar desk work.

What you need to be successful:

• Eligible to work in the United States.
• A high degree of proficiency with software and mobile applications.
• Physical stamina and mobility including ability to reach, kneel, and bend.
• Ability to lift, push, and pull required loads, including up and down several flights of stairs (usually about 50 lbs)
• A positive attitude, and the ability to work effectively both in a team environment as well as independently

What you'll get when joining Sosuite:

• A team to help you grow professionally and personally.
• Quarterly team events.
• An annual free night at a Sosuite location #staycation.
• A positive and empowering team environment.

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