Patient Experience Manager - Inpatient | University of Alabama, Birmingham Job at University of Alabama, Birmingham, Birmingham, AL

R09ocmFXUVVCSHdoVTdXcHcyWmUvT0Jx
  • University of Alabama, Birmingham
  • Birmingham, AL

Job Description

Job Description

Compensation: $77,640 - $126,170/Annual

Work with the Best at UAB Medicine
UAB Medicine is Alabama's largest single-site employer and operates over 1,200 beds and over 200 clinics in Birmingham , Alabama. When you become part of UAB Medicine, you join a nationally ranked academic medical center committed to education and advancing medical science through research.

- U.S. News & World Report 's Best Hospitals, #1 in Alabama
- America's No. 1 Best Large Employer, Forbes , 2021
- Level I Trauma Center
- NCI-Designated Comprehensive Cancer Center, Comprehensive Transplant Institute, Comprehensive Stroke Center

Our success in patient care, innovation, and education is a direct result of our supportive and inclusive culture . Whether you are looking to start your career, fast-track your development, or diversify your skills, UAB Medicine offers avenues for advancement that other employers cannot match .

.

GENERAL SUMMARY

Assists in the management efforts within the Office of Patient Experience and Engagement (OPXE). With direction from the Sr. Director, this position supports, coordinates and executes initiatives within the office to enhance the UAB Health System's strategy to become a top performing health system in the area of patient experience and engagement. This position serves as a content expert and leader for patient experience and engagement for University Hospital.

KEY RESPONSIBILITIES

Leadership

* Creates strategy and implements plans to improve the Inpatient experience and HCAHPS.

* Collaborates with hospital leadership on efforts surrounding the patient experience.

* Oversee the Inpatient Patient Experience Liaison.

* Identifies industry-wide best practices related Patient Experience improvement efforts. Works collaboratively with the OPXE Team, organizational leaders, staff, and physicians/faculty to assist in implementation efforts.

Data and Analysis

* Coordinates the access and use of patient experience data, including running reports, interpreting scores, and prioritizing action items for improvement.

* Analyzes and interprets patient experience data to identify trends, successes, and opportunities for improvement.

Project Management

* Assists in tracking patient experience projects and activities for University Hospital.

* Coordinates and supports performance improvement teams as a content expert for patient experience.

Performs other duties as assigned in support of Office of Patient Experience and Engagement efforts across UAB Medicine

Qualifications

MINIMUM QUALIFICATIONS

Bachelor's degree in related field and five (5) years related health care experience required. Clinical experience preferred. Master's degree in related field preferred. E xperience working with and a strong understanding of patient experience and engagement data, including Value Based Purchasing (VBP) and CAHPS required. P roficiency in Microsoft Office (Word, PowerPoint, and Excel) required. Must possess effective communication, facilitation, and group presentation skills. Must be able to navigate a large and complex organization. Familiarity with Evidence Based Leadership or other culture change strategies preferred. Lean Six Sigma training or similar Performance Improvement training is preferred but not required.

IDEAL CANDIDATE

Exhibits collaboration and teamwork

* Possesses creativity in problem solving

  • Basic understanding of analytics and voice of the customer
  • Displays strong communication skills

Job:Professional %26 Managerial

Job Tags

Similar Jobs

The Wellington Agency

Live-in Housekeeper Job at The Wellington Agency

 ...main home bedroom with ensuite, sitting/ dining area. Wonderful family of 5 in Coral Gables are looking for a wonderful live-in Housekeeper to join their long term housekeeping team, to total a team of three. The team functions of excellent communication with a calm... 

Dream To Prosper

HR Professionals - Seeking Career Change Job at Dream To Prosper

 ...in a business environment with limitless growth potential. Work remotely and set your own scheduleno more rigid office hours....  ...Growth Opportunities Fully remote work from anywhere with a laptop and internet connection. No earnings cap your results determine... 

Huntington Learning Center of Blaine

Math & Science Tutor Job at Huntington Learning Center of Blaine

 ...Focus on classroom skill development, homework help, subject tutoring, and ACT/SAT test prep. There are no lesson plans to write or...  ...year degree from an accredited university/college is required. Math: Must be able to teach at minimum Geometry/Algebra 2, with Statistics... 

Ardent Health

Patient Care Technician / PCT IMC Stepdown Job at Ardent Health

 ...Overview Join our team as a day shift, full-time, Intermediate Care Patient Care Technician (PCT) in Athens, TX. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better ~ Thrive: We empower our team with career growth opportunities... 

Aramark

Food Service Manager - The Meadows Golf Course Job at Aramark

 ...Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director Plans, directs, and coordinates food service activities in order to deliver a finished product to the customer At Aramark, developing...