Job Description
Patient Finance Representative R-0002592
Joplin Campus
Job Type: Staff
Job Description: We are seeking a dedicated and detail-oriented Patient Finance Representative to join our team in the Oral Health Center. This position combines expertise in dental insurance and collections along with exceptional front desk skills, ensuring the smooth operation of our dental clinic and delivering outstanding patient service.
Essential Duties and Responsibilities: - Greets patients and visitors to the Oral Health Center with a smile in a friendly, personable, professional, and polite manner
- Answers and responds to telephone calls with accuracy in a friendly, personable, professional, and polite manner, and provides information about dental services
- Collects payment from patients at the time of treatment and ensure payments are posted to patient account in the EHR system
- Contacts insurance companies to confirm patient eligibility, coverage, and benefit details
- Determines patient cost-sharing responsibilities (copays, deductibles, and coinsurances); identifys restrictions or limitations on coverage
- Gathers and accurately records patient information and insurance information from patients according to KCU procedures
- Explains benefits and financial responsibilities to patients in a clear and understandable manner
- Addresses patient questions and concerns regarding insurance coverage
- Maintains accurate and up-to-date patient insurance information
- Updates and maintains benefit verifications in electronic health record system
- Assists patients with payment plans and payment arrangements
- Indentifies and contacts patients with overdue accounts to ensure the recovery of outstanding debts
- Sees that records are saved securely and handled in compliance HIPAA privacy and security regulations
- Maintains correct petty cash balance
Qualifications: - Knowledge of dental/medical insurance, CDT code, and HIPAA compliance
- Prior front desk or administrative experience in a healthcare setting
- Courteous and able to exercise diplomacy when working with patients and coworkers; positive attitude, desire to work and willingness to learn and work through challenges
- Proficient with current office technology and willingness to learn new applications and systems; EMR experience preferred
- Strong organizational skills, communication skills, and attention to detail
Preferred Qualifications: - Experience in dental billing and collections preferred
Equal Opportunity Employer KCU is committed to promoting an equal employment opportunity workplace. Equal opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without discrimination on the basis of race, color, religion, sex, age, national origin, genetic information (GINA), physical or mental disability, pregnancy, sexual orientation, gender identity, marital status, familial status, ancestry, military and/or veteran status, and/or any other status protected by applicable Federal, state or local law.
Annual Security Report KCU is committed to providing a safe campus for students, faculty, and staff. Our annual campus security report lists campus crimes and statistics for the campus and public areas around campus for the last three years, in accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act.
Thank you for your interest in a career at KCU! To apply, visit Make a difference. Join KCU to become part of a progressive, diverse and inclusive community, and leave a mark by making the education of future leaders in the health sciences possible.
KCU offers a nationally recognized benefits package to help ensure the health and well-being of you and your family, along with the pride of making a difference in the communities we serve.
Join us today!
Who is KCU? Kansas City University (KCU), founded in 1916, is a fully accredited, private not-for-profit health sciences university with Colleges of Osteopathic Medicine, Biosciences and a developing College of Dental Medicine. The College of Osteopathic Medicine is the sixth largest medical school in the nation, the ninth most impactful medical school in primary care for the nation, the tenth most affordable of private medical colleges, and the leading producer of physicians for the State of Missouri. The College of Osteopathic Medicine has two sites strategically located on the University’s campuses in Kansas City and Joplin, Missouri, to address the growing needs of both urban and rural populations. The University offers multiple graduate degrees: a doctor of osteopathic medicine; a doctor of psychology in clinical psychology; a master of arts in bioethics; a master of science in the biomedical sciences; a master of business administration in partnership with Rockhurst University; a new master of public health in partnership with the University of Nebraska Medical Center; and plans to seat the first doctor of dental medicine students in 2023.
Job Tags
Full time, Work at office, Local area,