PC Technician Job at Fusion HCR, Carson City, NV

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  • Fusion HCR
  • Carson City, NV

Job Description

FusionHCR is seeking a skilled and detail-oriented PC Technician to join our client's IT support team onsite in CARSON CITY, NV . The PC Technician will be responsible for installing, maintaining, and troubleshooting computer hardware, software, and peripherals. This role requires a strong understanding of computer systems, network connectivity, and excellent problem-solving skills. The ideal candidate is proactive, customer-focused, and able to work effectively in a fast-paced environment.

Key Responsibilities:

  • Hardware Support:

    • Install, configure, and maintain desktop and laptop computers.
    • Perform hardware upgrades, including RAM, hard drives, and other components.
    • Diagnose and repair hardware failures or malfunctions.
    • Manage and maintain printers, scanners, and other peripheral devices.
  • Software Support:

    • Install, configure, and update operating systems, software applications, and drivers.
    • Troubleshoot and resolve software-related issues, including system crashes, application errors, and virus/malware infections.
    • Provide support for software installations and configurations, including Microsoft Office Suite, antivirus software, and other business applications.
  • Network Support:

    • Set up and maintain wired and wireless network connections for workstations.
    • Troubleshoot and resolve network connectivity issues.
    • Assist with network configuration, including IP addressing, DNS, and DHCP settings.
    • Collaborate with network administrators to ensure proper network function.
  • User Support:

    • Provide technical support to end-users via phone, email, or in person.
    • Educate and train users on best practices and new technologies.
    • Document support requests, solutions, and follow-up actions in the help desk system.

Qualifications:

  • Education:

    • High school diploma or equivalent; an associate degree in Information Technology, Computer Science, or a related field is preferred.
    • Relevant certifications such as CompTIA A+, Network+, Security+ or Microsoft Certified IT Professional (MCITP) are highly desirable.
  • Experience:

    • Minimum of 1-3 years of experience in a PC technician or similar technical support role.
    • Strong knowledge of Windows and/or macOS operating systems.
    • Experience with hardware troubleshooting and repair.
    • Familiarity with networking concepts and basic network troubleshooting.
  • Skills:

    • Excellent problem-solving and analytical skills.
    • Strong customer service and communication abilities.
    • Ability to work independently and as part of a team.
    • Attention to detail and ability to multitask in a self-directed environment.
    • Ability to lift and move computer equipment as needed.

Work Environment:

  • Office environment with minimal travel to different locations.
  • Regular use of standard office equipment such as computers, phones, and printers.
  • Some lifting and moving of IT equipment may be required.

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