Job Description

Join the Pacify Doula Team!

Pacify was created to provide access to low-cost, high-quality healthcare services to pregnant and new parents, 24/7. Access to such support not only relieves their anxieties but ultimately keeps them and their children healthier. Our core product offers Pacify users video-enabled appointments and some on-demand support. The Pacify Doula Program expands on Pacify's virtual doula networks to include an in-person maternity care solution.  

Who we are:

Pacify is a company that genuinely values people. When you join Pacify, you become part of a supportive and caring environment where everyone is respected and appreciated for their contributions. We take pride in fostering a culture of kindness and professionalism. We can't wait to meet you!

About this position:

Postpartum doulas are perinatal advocates who empower individuals and families after the birth of a baby/babies. Doulas have powerful and proven tools to assist people through the postpartum period by answering questions and providing in-person support following labor and birth. Pacify doulas are trained, certified and experienced professionals who provide virtual and in-person doula care. They offer support free of judgment about parents' personal choices regarding their birth and postpartum experiences. This role is an Independent Contractor role. This role requires being located in the State of Virginia area and may require some in-person work.

All Pacify Doulas are required to function within the Pacify Doula Scope of Care:

• Provide physical, emotional and informational support to pregnant and postpartum people, partners and families during pregnancy (as applicable) and the postpartum period
• Commit to ongoing continuing education to maintain your doula certification/credentials
• Provide evidence-based information and resources
• Empower parents to make informed decisions, facilitate communication with healthcare providers and encourage shared decision-making
• Encourage self-efficacy 
• Provide advocacy, but do not speak for clients
• Provide support, but do not take agency away from clients
• Provide recommendations, but do not give medical advice
• Refer all callers back to local healthcare providers for all medical questions and concerns
• Follow Pacify's Policies and Procedures, including the Code of Conduct.

Duties and responsibilities:

• Provide virtual prenatal and postpartum planning support (as applicable); conduct in-person postpartum shifts (where available)
• Assist clients in creating a postpartum plan or wish list 
• Advocate for the client's needs and preferences while understanding your scope of care
• Provide evidence-based education to parents on birth recovery, newborn care, breastfeeding and the postpartum period
• Create detailed and accurate records, according to Pacify's policies and procedures, of client interactions by completing charts after each visit 
• Stay current with the latest research in the field of childbirth and postpartum support
• Maintain the requirements as a certified doula, including state-required continuing education, to stay active as a Pacify doula
• Respond to all emails sent from the Clinical Team, when requested
• Follow all Pacify Doula Policy and Procedures, including the Code of Conduct, on all Pacify calls/visits and specifically how to refer callers if the questions or situation is out of the scope of care of Pacify
• Complete yearly requirements and pass quizzes on HIPAA, FWA (Fraud, Waste and Abuse), Security Awareness, and DEI (Diversity, Equity and Inclusion).

Necessary Job Requirements:

• MUST be a certified postpartum or full-spectrum doula
• Certification must be active throughout employment at Pacify
• Within 30 days of hire, all doulas will be expected to have:
  • NPI number
  • CAQH number
  • CPR certification (adult and infant)
  • Background check and fingerprinting
• A big heart and an open mind 
• Empathy and a non-judgmental perspective are essential 
• Effective communication with clients and team members
• Tech requirement: Must have a laptop or tablet/iPad in addition to a mobile phone
  • Must have an iPhone 8 or newer model if there is availability to participate in the virtual doula network
• Must be a US citizen

Benefits of Becoming a Pacify Doula

• Opportunity to work with clients across multiple networks
• Dedicated administrative support from a Care Coordinator
• Virtual-first prenatal and postpartum planning visits 
• User-friendly scheduling platform that syncs with personal calendar
• Organized charting templates to maximize claims processing
• We bring the clients to you!
• Reliable, automatic monthly pay
• Free continuing education workshops

This role requires being located in the State of Virginia area and may require some in-person work!

Pacify is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage in EOE M/F/D/V.

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