Receptionist Job at Department of Consumer Affairs, Sacramento County, CA

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  • Department of Consumer Affairs
  • Sacramento County, CA

Job Description

Job Description and Duties

Under the direction of the Staff Services Manager I (SSM I), the Office Technician performs a variety of duties for the board’s Administration Unit that are essential to the effective operation of the board. See attached duty statement for full scope of duties.

The work hours are Monday – Friday, 8:00 a.m. – 5:00 p.m.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians. 

Please let us know how you heard about our position by taking this brief survey.

CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

You will find additional information about the job in the .

Working Conditions

The incumbent works 40 hours per week in an office setting, with artificial light and temperature control. The ability to use a personal computer and telephone is essential. The incumbent may spend 85% to 95% of the working day using a personal computer. The position requires bending and stooping to retrieve files, walking and occasional light lifting, up to 10-25 pounds (for assistance with records retention)

Special Requirements

  • The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.
  • The position(s) require(s) a Background Investigation be cleared prior to being hired.

Fingerprinting:

Title 11, section 703 (d) of the California Code of Regulations requires criminal record checks of all personnel who have access to Criminal Offender Record Information (CORI). Pursuant to this requirement, applicants for this position will be required to submit fingerprints to the Department of Justice and be cleared before hiring. In accordance to DCA’s (CORI) procedures, clearance shall be maintained while employed in a CORI-designated position. Additionally, the position routinely works with sensitive and confidential issues and/or materials and is expected to maintain the privacy and confidentiality of documents and topics pertaining to individuals or to sensitive program matters at all times.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

The board is seeking candidates who possess a strong work ethic and have regular and consistent attendance.

The incumbent must possess excellent communication, use good judgment in decision-making, exercise creativity and flexibility in problem identification and resolution, manage time and resources effectively, work cooperatively with others as a member of a team, be responsive to management needs, and represent the board in a professional manner.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Free parking.

On site gym.

Convenient freeway access.

Restaurants and shopping nearby

Additional Instructions

If you are using education to meet the minimum qualifications, as specified in the classification specification ( please include a copy of your degree or unofficial transcripts with your application package. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.

Using the online application system as specified in the announcement is the preferred method for applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Do not include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678).

Applicants who fail to submit the most current version of the STD. 678 may be disqualified. Multiple positions may become available.

Electronic Submission:  Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as state on the job vacancy announcement.

U.S Postal Service Mail:  Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.

Hand Delivery:  Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays.

Please note the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have updates to your online application after you have submitted it, please contact [email protected]. For all other questions, regarding your CalHR CalCareer account, you may contact the CalCareer unit at (866)844-8671.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications -

    The SOQ must be a minimum of one (1) full page and no longer than two (2) pages in length, typed, and in Arial 12-point font. Provide your responses to each question; responses to each question shall be numbered and each page must list your name and the Job Control number in the top right corner.

    **Please note, a resume and/or cover letter will not be accepted in lieu of the SOQ. Failure to include your SOQ will result in your application not being considered.

    1) Describe your experience managing a multi-line phone system while providing excellent customer service.

    2) Describe your experience in managing competing priorities and meeting deadlines.

    3) Describe your experience in reviewing written correspondence, performing data entry, and communicating with consumers in writing.

Job Tags

Holiday work, Permanent employment, Full time, Monday to Friday,

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