Job Description

Overview: This position is responsible for answering incoming phone calls, providing excellent customer service to visitors, patients, family members and connecting them with the appropriate resources. Qualifications:

Certification & Licensure Requirements

• Use of usual and customary equipment used to perform essential functions of the position. Upon Hire

Other Requirements

Ability to read, write, comprehend and speak fluent English. Ability to respond appropriately to customer/coworker. Ability to have interactions with a wide variety of people. Maintain confidential information. Ability to communicate only the facts to recipients or to decline to reveal information. Ability to project a professional, friendly, helpful demeanor. Basic computer knowledge using word processing, spreadsheet, email, and web browser. Comfortable with Windows OS and learning new applications.

Responsibilities: Provides reception services to patients, family members, and hospital staff in a professional, pleasant, and helpful manner.

• Greets visitors, physicians, patients, and staff in friendly receptive manner.
• Promptly and courteously acknowledges individuals at the desk.
• Always maintains a professional appearance.
• Exhibits a friendly, outgoing, energetic demeanor. A can-do attitude.
• Displays warmth, concern, and respect for patients and families.
• Displays an appropriate sense of urgency in response to visitor requests and/or complaints.
• Fields questions and refers to appropriate person and/or department.
• Maintains a positive and collaborative working relationships with other hospital team members.
• Communication with others is open, honest, and respectful manner.
• Maintains friendly voice on the phone.
• Reports maintenance and housekeeping needs to Nurse Manager or House Supervisor.
• Coordinates with the volunteer escorts to assure a quick and efficient transport of patients/visitors to their destination.

Ensures accurate and timely handling of telephone system.

• Answers telephone promptly and courteously.
• Utilizes proper phone techniques, i.e.: hold, transfer, etc.
• Directs calls to appropriate person/department.
• Takes messages as needed.
• Provides alert, helpful and efficient responses to phone callers.

Carle Health Company Overview:

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.

 

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [email protected].

Salary Range: The compensation range for this position is $15.91per hour - $25.77per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

Job Tags

Full time, Local area, Shift work,

Similar Jobs