The 700 Club Prayer Center
The Christian Broadcasting Network (CBN) is looking for an Interaction Analyst to be accountable for analysis of customer conversations/interactions utilizing an advanced speech analytics solution. Responsibilities include understanding the organization’s business objectives and goals, analyzing recorded audio and audio-based data sets for critical insights, patterns, and trends as well as communicating analysis and proposing solutions to the organization.
This role will collaborate with operations and staff management using data and speech analytics to interpret and drive effective execution of various department initiatives. This position will help determine how to improve call performance metrics, increase customer satisfaction with daily prayer and product interactions, and how to provide excellent execution of contact center programs. This will include phone interactions, email, social media, and others. Day-to-day responsibilities include: requirements gathering; definition, documentation, identification and creation of words and phrases that are used to drive business value utilizing the speech analytics solution; and, the creation of analytical reports designed to help the team achieve business goals.
Our Interaction Analyst is a highly disciplined self-starter with solid collaboration and communication skills who thrives on data, language, and technology. The ideal candidate will possess strong analytical skills, the ability to analyze root-cause, and a strong attention to detail.
The successful candidate will have the following qualifications:
CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. CBN offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full time positions. If you meet the listed qualifications and are in agreement with CBN’s mission and purpose, please click apply or visit our CBN Job Board at for application and benefit information.
We are unable to give full consideration to resumes without applications.
...verify and/or create new customer profiles upon entry to the dispensary Maintain the highest level of confidentiality with customer... ...Check for eligibility. Requirements Retail sales and/or cannabis industry experience preferred. Benefits Starting Wage -...
This team is in charge of cleaning all food preparation work areas, galleys, dish/pot washers and related venues onboard the ship and ensuring proper waste handling. All tasks must be performed according to Save the Waves program and U.S.P.H regulations. Previous stewarding...
...around the US, please contact Ashley Lombardo at ****@*****.*** or call 954.837.2742. **Please reference JOB-2995894$50K sign on bonusEndless 3 day weekends, plus No call, nights or holidays!6 weeks of PTOFull time, part time or PRN positions availablePartnership...
...Focus on driving change, tracking progress, and improving care Development of skills in a unique healthcare setting Safety Officers are responsible for: Monitors and observes clients to ensure their safety and well-being. Assist in site based investigations...
...its sole discretion at any time, consistent with applicable law. Position Details: You will oversee a team of 11 maintenance technicians in keeping our Distribution Center maintained and running. You will report to the Manager DC Facilities. You will...