Remote Customer Service Representative (Email/Chat) Job at Elite Match Careers(Talent Pairing), Pepperell, MA

RmVKdFltb1NCWDBrVzdxb3dHTlcrT05xeVE9PQ==
  • Elite Match Careers(Talent Pairing)
  • Pepperell, MA

Job Description

This is a remote position.

We are seeking a highly motivated and detail-oriented Remote Customer Service Representative specializing in email and chat support. In this role, you will interact with customers to recommend products, resolve inquiries, and process orders efficiently while maintaining a high standard of service and professionalism. The role requires handling a high volume of inquiries, adhering to quality assurance procedures, and working collaboratively with team members to ensure exceptional customer experiences.

Responsibilities:

  • Provide excellent online customer service via email and chat, ensuring timely and professional responses.
  • Resolve customer inquiries, recommend suitable products, and process orders with attention to detail.
  • Maintain high accuracy and consistency in communications to enhance customer satisfaction.
  • Learn and utilize company software to access listings, customer information, and product data.
  • Contribute to a collaborative team environment while handling repetitive and high-volume tasks.


Requirements

Requirements:

  • High school diploma or GED, with 2-3 years of customer service experience in a high-volume environment, or an equivalent combination of education and experience.
  • Strong typing, spelling, and grammar skills.
  • Proficient in computer use, including navigating the internet.
  • ASE certification and prior experience in parts counter service or mechanics are a plus but not required.


Benefits

Benefits:

  • Fully remote work opportunity with a supportive and collaborative team.
  • $1,500 sign-on bonus.
  • Casual work environment and company culture that values innovation and teamwork.
  • Opportunity to contribute to a growing company passionate about empowering customers to perform their auto repairs.
  • Access to global social recognition programs and rewards for outstanding contributions.

Shift Details:

  • Work four weekdays from 11:30 AM to 8:00 PM (EST).
  • Every Saturday shift from 8:30 AM to 4:30 PM (EST).


Job Tags

Full time, Casual work, Remote job, Relocation bonus, Shift work, Saturday, Weekday work,

Similar Jobs

ProPivotal Staffing

Work From Home - Clinical Pharmacist Reviewer - $55 - $57/hr (MA Only) Job at ProPivotal Staffing

 ...Work From Home Clinical Pharmacist Reviewer $55 - $57/hr (MA Only) Fully remote position with a leading pharmacy team Competitive...  ..., and Specialty Pharmacy Improve prior authorization & medication management Join a collaborative healthcare team Requirements... 

MaidThis

Housekeeper / House Cleaner - Flexible Hours, Quick Pay & Tips! Job at MaidThis

Now Hiring: Rockstar Cleaners for Los Angeles! Looking for a job that works around your life and pays you to make homes sparkle? MaidThis is hiring cleaners in Los Angeles! We're especially looking for two-person teams (because cleaning is more fun with a buddy), but...

Alaska Dialysis

Administrative Assistant Job at Alaska Dialysis

We are seeking an energetic, dedicated person to fill an Administrative Assistant position at our dialysis clinic in Anchorage, AK. Shift Schedule: Monday - Friday, 8 Hour Shifts, 40 Hour Position The primary responsibilities of this position are: The Administrative...

SSM Health

Transformative Interventional Radiologist Role - Thriving Practice in OKC Job at SSM Health

 ...We seek a dedicated and skilled Interventional Radiologist to join our stable department in Oklahoma City. The successful candidate will join a collaborative team of 2 other physicians and 1 physician assistant. Job Details: Schedule: Monday to Friday, 8:00 AM -... 

Wren Kitchens

Sales Representative Job at Wren Kitchens

About The Company Wren Kitchens' Biggest Leap Yet: Join us as we bring our unique showroom experience to your local The Home Depot store! Established in 2009, Wren Kitchens are proud to be Europes Number One Kitchen Retail Specialist and have more than 100 showrooms...