Remote Customer Service Representative (Email/Chat) Job at Elite Match Careers(Talent Pairing), Pepperell, MA

RmVKdFltb1NCWDBrVzdxb3dHTlcrT05xeVE9PQ==
  • Elite Match Careers(Talent Pairing)
  • Pepperell, MA

Job Description

This is a remote position.

We are seeking a highly motivated and detail-oriented Remote Customer Service Representative specializing in email and chat support. In this role, you will interact with customers to recommend products, resolve inquiries, and process orders efficiently while maintaining a high standard of service and professionalism. The role requires handling a high volume of inquiries, adhering to quality assurance procedures, and working collaboratively with team members to ensure exceptional customer experiences.

Responsibilities:

  • Provide excellent online customer service via email and chat, ensuring timely and professional responses.
  • Resolve customer inquiries, recommend suitable products, and process orders with attention to detail.
  • Maintain high accuracy and consistency in communications to enhance customer satisfaction.
  • Learn and utilize company software to access listings, customer information, and product data.
  • Contribute to a collaborative team environment while handling repetitive and high-volume tasks.


Requirements

Requirements:

  • High school diploma or GED, with 2-3 years of customer service experience in a high-volume environment, or an equivalent combination of education and experience.
  • Strong typing, spelling, and grammar skills.
  • Proficient in computer use, including navigating the internet.
  • ASE certification and prior experience in parts counter service or mechanics are a plus but not required.


Benefits

Benefits:

  • Fully remote work opportunity with a supportive and collaborative team.
  • $1,500 sign-on bonus.
  • Casual work environment and company culture that values innovation and teamwork.
  • Opportunity to contribute to a growing company passionate about empowering customers to perform their auto repairs.
  • Access to global social recognition programs and rewards for outstanding contributions.

Shift Details:

  • Work four weekdays from 11:30 AM to 8:00 PM (EST).
  • Every Saturday shift from 8:30 AM to 4:30 PM (EST).


Job Tags

Full time, Casual work, Remote job, Relocation bonus, Shift work, Saturday, Weekday work,

Similar Jobs

Guardian Tax

Top Sales Closers Job at Guardian Tax

 ...trajectory. If you have a proven record of closing and want to turn your sales skill into meaningful impact (and serious income), this is where...  .../Rep, Door-to-Door Rep Home Services: Inside/Outside Sales (Roofing), Pest Control Sales Financial/Tax: Debt Settlement, Tax... 

duvari group

Security Engineer Job at duvari group

 ...Security Engineer | Network & Cloud Security | St. Louis, MO | Hybrid / Flexible We are seeking a Network Security Engineer to manage, plan...  ...) and load balancing (F5)~ Cloud security experience (Azure, AWS, or Google)~ Strong knowledge of vulnerability management... 

Amazon.com Services LLC

Sr. Security Engineer, eero, eero Security Job at Amazon.com Services LLC

 ...by revolutionizing home WiFi, we now create comprehensive and secure solutions that serve both wireless and wired connectivity needs...  ...Key job responsibilities We are seeking a Senior Security Engineer to be embedded within the eero organization, providing security... 

NAFSA: Association of International Educators

Admissions Counselor Job at NAFSA: Association of International Educators

 ...enrollment of undergraduate liberal arts students. The ideal candidate is sales-minded and possesses excellent interpersonal, organizational, and communication skills. We seek candidates with a strong sense of initiative, the capacity to manage multiple responsibilities... 

Domino's Franchise

Pizza Maker - 2020 SE Division Portland, OR Job at Domino's Franchise

 ...Job Description JPC LLC is a Franchise with Domino's Pizza looking to provide opportunity to new team members who are looking for the FUN job, develop skills and grow fast within our organization. Opportunities are limitless with Domino's! Job Description...