Job Description

This is a remote position.

We are seeking a highly motivated and detail-oriented Remote Customer Service Representative specializing in email and chat support. In this role, you will interact with customers to recommend products, resolve inquiries, and process orders efficiently while maintaining a high standard of service and professionalism. The role requires handling a high volume of inquiries, adhering to quality assurance procedures, and working collaboratively with team members to ensure exceptional customer experiences.

Responsibilities:

• Provide excellent online customer service via email and chat, ensuring timely and professional responses.
  
• Resolve customer inquiries, recommend suitable products, and process orders with attention to detail.
  
• Maintain high accuracy and consistency in communications to enhance customer satisfaction.
  
• Learn and utilize company software to access listings, customer information, and product data.
  
• Contribute to a collaborative team environment while handling repetitive and high-volume tasks.
  

Requirements

Requirements:

• High school diploma or GED, with 2-3 years of customer service experience in a high-volume environment, or an equivalent combination of education and experience.
  
• Strong typing, spelling, and grammar skills.
  
• Proficient in computer use, including navigating the internet.
  
• ASE certification and prior experience in parts counter service or mechanics are a plus but not required.
  

Benefits

Benefits:

• Fully remote work opportunity with a supportive and collaborative team.
  
• $1,500 sign-on bonus.
  
• Casual work environment and company culture that values innovation and teamwork.
  
• Opportunity to contribute to a growing company passionate about empowering customers to perform their auto repairs.
  
• Access to global social recognition programs and rewards for outstanding contributions.
  

Shift Details:

• Work four weekdays from 11:30 AM to 8:00 PM (EST).
  
• Every Saturday shift from 8:30 AM to 4:30 PM (EST).
  

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