Lifepoint Business Services Trainer -
This is a Remote position!
POSITION SUMMARY:
Responsible for building and maintaining the standards of the Contact Center’s talent by providing comprehensive training at the start of employment, as well as continuing education. The LBS Contact Center Trainer will work closely with the Operations Management team in planning for, and executing, classes. Responsible for developing and improving training courses for new and existing employees and establishing methods to track employee performance after completion of trainings.
ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.
Additional Information:
Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors.
Accesses and/or works with sensitive and/or confidential information.
Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.
o Work independently and finish tasks with minimal supervision.
Education: Bachelor’s degree or equivalent experience
Qualifications (in addition to the Knowledge, Skills, and Abilities mentioned above)
Certifications: N/A
Licenses: N/A
PHYSICAL AND MENTAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:
Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
Additional Information:
Lifepoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
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