Job Description

Job Description

Connected Commerce is a new and innovative line of business, designed to expand Chase’s business ventures beyond core financial services. We are focused on building the future of Chase’s digital ecosystem capabilities by delivering customer experiences across the purchasing journey, while connecting our customers to numerous partner brands and benefits in ways that are intuitive, simple, and meaningful — all in service of our core mission to help customers make the most of their money. As part of the Risk Management team, you are at the center of keeping our customers and these businesses strong and resilient. Our culture in Risk Management is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Senior Associate -Fraud Risk Product Manager within Connected Commerce, you will shape the technology solutions that drive strategic initiatives across the firm. Working at the intersection of business and technology, you will interact with colleagues in various lines of businesses to learn about challenges and opportunities. You get to translate these requirements into high-quality technical solutions. In addition to working with the development team to create new solutions, you will help optimize existing technology and identify new capabilities. 

Job responsibilities

• Understand business needs, including how data is used and managed
• Work collaboratively in teams and develop meaningful relationships to achieve common goals
• Prepare ‘as is’ and ‘to be’ workflows, identify high level gaps & differences and create technical stories
• Serve as the primary liaison between the Business, Architecture, Development and Testing teams
• Define/write API specifications with external/internal systems (Define Request/Response data structures Json, yml, Avro and xml)
• Create Technical Process Flows: Data Flow Diagrams, swim-lane diagrams and Sequence diagrams
• Possess knowledge of tools like Confluence, JIRA, Visio
• Work closely with the System User Acceptance Test team to ensure all identified scenarios are properly tested

Required qualifications, capabilities, and skills

• BS/BA degree or equivalent experience
• Minimum 3 + years of experience
• Strong understanding of the web services and rest APIs
• Experience in Service Oriented Design and Technology (Rest APIs, Micro Services, Kafka, web services, MQ messaging)
• Must have excellent communication, interpersonal, and analytical skills
• Excellent data querying and analysis skills using SQL
• Ability to liaison between lines of business and development teams, translating strategic goals into technology solutions, and vice versa
• Excellent organizational and time management skills

Preferred qualifications, capabilities and skills

• Experience in project management, including scheduling, budgeting, and resource planning
• Prior experience in financial / banking institutions with fraud risk knowledge is a plus, especially with digital or payments-related products

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.

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