Job Summary
The role for the Senior Major Incident Manager is to manage restoration of compromised IT systems working with RBC support teams and businesses. Directing Subject Matter Experts (SME) in triage, stabilization, thereby returning IT systems to a functional state until a permanent solution can be implemented.Job Description
Senior Manager, Major Incident Management - Jersey City
We are seeking a highly experienced and decisive Major Incident Manager to lead the critical restoration of technical services. In this pivotal role, you will be the central point of coordination, directing the efforts of numerous individuals, lines of business, and technical resources. Your expertise will be crucial in optimizing response tactics, fostering seamless collaboration with service partners and vendors, and driving our vision of operating as a best-in-class incident management organization.
The successful candidate is responsible for providing effective support across RBC lines of business. You will have experience in remote operations and demonstrated ability to work on a high performing team, perform troubleshooting and incident response, communicate with Subject Matter Experts (SME) technicians and track incidents through to resolution. Providing stakeholder communications and executing the Enterprise Major Incident Management Process.
Responsibilities:
Qualifications:
The good-faith expected salary range for the above position is $125,000 - $175,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.
RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
· Drives RBC’s high performance culture
· Enables collective achievement of our strategic goals
· Generates sustainable shareholder returns and above market shareholder value
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Job Skills
Adaptability, Communication, Critical Thinking, Decision Making, Detail-Oriented, Incident Management, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Leadership, Major Incident Management, Oral Communications, Problem Management, Systems Software, Time ManagementAdditional Job Details
Address:
CNB, 30 HUDSON STREET:JERSEY CITYCity:
Jersey CityCountry:
United States of AmericaWork hours/week:
40Employment Type:
Full timePlatform:
TECHNOLOGY AND OPERATIONSJob Type:
RegularPay Type:
SalariedPosted Date:
2025-02-21Application Deadline:
Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I nclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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