Position Description: Responds promptly to customer requests; takes a customercentric approach to problem solving; prioritizes tasks for him or herself; assists in prioritization of the Help Desk queue; thoroughly documents all interactions; employee acts as a technical escalation for other Help Desk staff; responsible for resolving complex technical challenges; addresses advanced configuration issues; troubleshoots and resolves hardware and software problems independently; works with internal and external IT resources or vendors to identify and resolve hardware or software issues; solicits customer feedback to improve service; meets commitments; manages difficult or emotional customer situations; fosters relationships; tracks trends and looks for other opportunities to eliminate waste; focus on solving conflict; maintains confidentiality; addresses budget concerns with the CIO; identifies required resources; trains other Help Desk staff.
Skills Required: Customer service principles and processes Helpdesk ticket management systems Microsoft Windows operating systems and applications; Google applications Active Directory Users and Computers; MS Administrative tools. Client server applications backup software imaging SaaS and Cloud products. VMware desktop vitalization Computers and peripheral hardware Basic computer networking and the OSI model
Skills Preferred:
Experience Required: 2 years experience in hands on Help Desk support. Physical interaction with agency computer equipmet on site is required.
Experience Preferred: Combination of 4 years education and/or experience
Education Required: High School diploma or equivalent.
Education Preferred: 2 year degree in a computer science discipline
Additional Information: Agency does not require drug or background checks. The role will join a team of six representing the Tier 1 and Tier 2 escalation support in the helpdesk chain. Primary responsibility is managing escalation tickets with a focus on the timely response to service tickets. Required Skill Set: IT Generalist: Handling a broad range of desktop support and hardwarerelated tasks including: New PC and workstation setup Configuration and identity management Desktop support for issues such as: Screen issues OKTA issues Password resets Broken PCs Familiarity with Salesforce is a bonus though not required as internal support can cover this gap. Environment: Google Workspace (email calendar Meets etc.) Microsoft 365 Windows 11 (current OS used by the majority of staff) Microsoft domain The role encompasses the full scope of Tier 1 and Tier 2 desktop support and hardware tasks.
...Start Date: January 2026 About The Role As a Medical Writer within the Medical capability at Avalere Health, you will be responsible... ...on budget. About You BSc or higher degree in the life sciences; a masters or PhD may be desirable but is not required....
Overview: The Customer Success Specialist ensures exceptional support to ecommerce clients by providing oversight of logistics operations, proactive issue resolution, and clear communication. Reporting to the Customer Success Manager, this role serves as the primary point...
...career to change the world for the better? Geosyntec has an exciting opportunity for an Intern / Co-Op - Environmental Engineering / Environmental Science in our Orlando or Titusville, FL office. The position offers the opportunity to apply academic knowledge to...
This is a uniqueopportunity to practice full-scope orthopedic surgery in a rural communitysetting while enjoying 10-15-shift/month schedule and theprofessional support of a well-established, physician-led surgical group near Reno Nevada.Wespecialize in surgicalist...
...plants, trimming shrubs, and maintaining the overall appearance of outdoor spaces. Dusting Offices: Dusting offices and other areas... ...meet the physical and mental demands which may be strenuous at times. At times, the employee may be required to stand, sit, walk,...