POSITION SUMMARY
Nurp is seeking a skilled and proven Social Media Manager to lead and grow our online presence and customer community. You’ll design and execute strategies to engage our audience, create impactful content, and foster a vibrant, supportive community.
This role is ideal for someone driven by the passion to forge meaningful connections with a company's customer base and develop performance-based social media content. Join us in a fast-growing company that boldly pushes boundaries and embraces innovative marketing strategies.
ABOUT OUR COMPANYNurp builds smart trading algorithms that help people trade more effectively across multiple markets, including forex, gold, and more. We’re reshaping the way people invest by using powerful, data-driven technology instead of outdated methods. At Nurp, we’re focused on growth—both in the markets we serve and in the people we hire. This is a place for driven, results-oriented individuals who want to take ownership, learn quickly, and make an impact. You’ll work alongside a talented team, contribute to meaningful projects, and help shape the future of algorithmic trading. We move fast and wear many hats, creating constant opportunities for personal and professional growth.
PERFORMANCE OBJECTIVES
Social Media Management
•Design and implement effective social media strategies across key platforms (LinkedIn, Twitter, Instagram, Facebook, and others).
•Create, curate, and manage compelling, platform-specific strategy, content and calendar - ensuring alignment with Nurp’s brand voice and audience interests.
•Monitor and analyze social media performance metrics, providing regular reports and actionable insights to optimize content and campaigns.
• Be on top of current trends, algorithm changes, and best practices to refine social media strategies continuously.
•Collaborate with cross-functional teams, including design and marketing, to support product launches, campaigns, and thought leadership initiatives.
• Perform other related duties as necessary or assigned.
Community Management
•Grow and nurture Nurp’s online community, fostering engagement and customer loyalty.
•Moderate discussions to maintain a positive, inclusive community environment.
•Develop and implement initiatives such as Q&A sessions, polls, contests and exclusive content to encourage participation.
• Gather and share community feedback to inform product and marketing strategies.• Create and manage content calendar specifically for community engagement initiatives.
•Respond promptly to social media and community platform inquiries, working closely with support teams to resolve issues.
• Perform other related duties as necessary or assigned.
KEY COMPETENCIES
• Basic knowledge of SEO and how it integrates with social media strategies.
•Proven ability to create and execute platform-specific strategies to grow and engage audiences.
•Proven background and experience with storytelling and writing skills to craft compelling, on-brand content that resonates with Nurp’s target audience and drives engagement.
•Expertise in fostering a vibrant, inclusive online community and driving participation.
•Expertise in creating video content and familiarity with video editing tools.
•Analytical mindset with experience using metrics to evaluate social media and community performance, providing actionable insights for continuous improvement.
•Up-to-date on social media trends, algorithm changes, and best practices to ensure strategies remain fresh and competitive.
•Familiarity with trading, fintech, or financial services industries.
•Proficiency with tools like Adobe Premiere Pro, Hootsuite, Discord, Slack, Google Workspace, Zoom, Reddit, custom forums, and HubSpot.
•Creative, detail-oriented, and capable of working both independently and collaboratively.
EDUCATION AND EXPERIENCE
• Bachelor's degree in marketing, communications, or a related field.
• 6 – 10 years of experience in social media and/or community management, ideally in tech or fintech.
• Experience in successfully growing an engaging social media audience.
• Experience managing customer communities and forums
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, NURP recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.
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