Job Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking an exceptional leader to join our Americas solution consulting organization and lead a team of expert ‘builders’, passionate about the rapidly evolving technology landscape and how it can help solve customer business challenges. The team’s mission is to bring cutting-edge Agentic AI use cases to life through rapid proof of concepts and strategic customer engagements. This is a leadership role that requires technical depth, and hands-on customer facing activities.

Who you are

You are an experienced technology leader with a passion for AI, Data, and Workflow. You know how to foster a culture of innovation, collaboration, and continuous learning. You thrive in fast-paced environments and want to help shape an AI-native Solution Consulting organization.

What you’ll do

Your mission is to lead, mentor, and develop a team of Senior Advisory Solutions Consultants and Architects who will partner with field teams and work directly with customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges.

• Continuously develop team to stay ahead of technology and market trends and evolve sales motion based on lessons learned.
• Participate in customer engagements to ensure consistent delivery of exceptional customer experience in partnership with product, engineering, customer excellence group, and global SC team.
• Work with Major Area leaders and other stakeholders to identify high-value opportunities and develop targeted engagement strategies.
• Drive and develop thought leadership and partner closely with Product Management and Engineering teams to influence product roadmap
• Create re-usable components and accelerators for future engagements and contribute to the development of best practices
• Drive adoption of AI-powered tools and automation to drive deal velocity, and enhance team capabilities and efficiency
• Manage talent acquisition, onboarding, and retention strategies to build a world-class team.

Qualifications

Core competencies

• Curiosity – Passion for AI and emerging technologies, self-driven learning with a track of staying ahead of trends.
• Inspire – ability to influence, engage and motivate others. Create a culture of innovation, collaboration, and continuous learning.
• Collaboration & Communication – Proven ability to work across functions, clarity in explaining ideas with different levels of stakeholders.
• Change Agility – Thrives in ambiguity and fast iteration. Ability to rapidly learn new skills and behaviors. Result driven.

Leadership Experience & Technical Expertise

• 8+ years in technical consulting, solution engineering, or customer facing technical roles
• 3+ years of management experience, preferably leading technical teams of 5+ individuals.
• Deep understanding of AI, ML, integration and emerging technologies with ability to engage in technical discussions with both customers and internal teams
• Working knowledge of software development practices
• Experience in enterprise software sales cycle and technical evaluation process
• Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision-making, or problem-solving.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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