Job Description

Job Description and Duties

Are you excited to start a career with a dynamic State Agency? Do you have a talent for performing efficiently in a fast-paced environment? Do you enjoy flexibility and learning new things? Then look no further and apply NOW. The Labor Commissioner's Office is made up of exceptional individuals just like YOU, who contribute to our Agency's goals and success. We celebrate diversity and inclusion and we are committed to providing guidance, encouragement, and support to our team members to enrich their work and our ability to combat wage theft and put earned wages into the pockets of California workers.

Under the general direction of the Staff Services Manager II (Supervisory), the Staff Services Manager I will independently be responsible for understanding all DLSE program data systems used for case management and oversee timely implementation of IT projects to improve the overall functionality of the Salesforce and other platforms for claim, investigation, enforcement, licensing, certification and registration processing. The SSM I IT Liaison Manager will lead in the collection and evaluation of all data and tracking, conducting research and analysis of DLSE data and development of reporting recommendations and program guidelines for considerations by the Labor Commissioner’s Office (LCO aka DLSE) executive staff. The SSM I IT Liaison Manager is responsible for collaborating with DIR IT to develop and manage a team of Subject Matter Experts to oversee IT projects in salesforce, Service Now, other processing systems, paper and change management. The SSM I IT Liaison Manager will design evaluation tools to analyze each step of the claim, investigation, enforcement, licensing, certification and registration process and will implement tools to monitor the efficacy of the improvement projects, to ensure consistent and timely application of systems functions in all DLSE program units.

About Us: Labor Commissioner's Office

***Please ensure that your application is complete with specific AND detailed job descriptions and tasks performed, employment beginning and ending date information, and hours worked per week. Failure to provide this information will disqualify your application.

***If you are using education to meet one of the patterns of the minimum qualifications, please upload a copy of your degree or transcripts with your application package.

This posting may be used to fill future vacancies in accordance with 2 CCR §249.3

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click to visit the California Department of Human Resources (CalHR) website. 

To be considered for this Staff Services Manager I (SSM I) job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility.  To take the exam and gain employment list eligibility, please click here to access the exam bulletin: 

You will find additional information about the job in the .

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Special Requirements

Please attach your SOQ to your application. Applications received without an SOQ will not be considered. Resumes and cover letters will not be accepted in place of an SOQ.

Instructions: No more than two pages, double-spaced, 12 Arial font. Number and respond to each question in the order they appear in this vacancy announcement. Applicants who do not follow the instructions for the

SOQ will not be considered.

1. Describe your knowledge and work experience as it relates to the SSM I job description.
2. Describe your experience with coaching, mentoring and training of staff.
3. Describe your experience supervising or leading a team. Please include details such as team size, program area and how you promote a culture where team members feel valued.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/8/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Industrial Relations

Cert Mailing Address Sacramento

Attn: Certifications Unit

2180 Harvard Street Suite 160

Sacramento , CA 95815

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Industrial Relations

Cert Drop Off Address Sacramento

Certification Unit

2180 Harvard Street Suite 160

Sacramento , CA 95815

08:00 AM - 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  Please see Special requirements section of the posting for instructions on the Statement of Qualifications.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

*Health benefits with medical, dental, and vision options * Sick leave, vacation leave, or annual leave options * Paid State holidays * Retirement plan through CalPERS. Other retirement options include 401(k) and/or 457(b) participation through State of California Savings Plus program * Public transportation subsidy and pre-tax parking program options

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website:

Human Resources Contact:
Certification Unit
(800) 564-0771
[email protected]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Diversity and Inclusion Office
(916) 559-6999
[email protected]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof.

Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification.

If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement.

Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at (800) 564-0771.

Please let us know how you heard about our position by taking this brief survey: DIR Applicant Survey

Job Tags

Permanent employment, Full time, Work experience placement, Work at office,

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