Support Desk Associate Job at Sales Match, Atlanta, GA

R2VOdFkySVdEblFuVkxXbndHQlkvK2xw
  • Sales Match
  • Atlanta, GA

Job Description

Job Title: Remote Support Desk Associate
Hourly Pay: $21 - $27/hour

Summary:

We’re hiring a Remote Support Desk Associate to provide friendly, entry-level assistance to customers and internal teams. In this fully remote role, you’ll respond to common support inquiries through email or chat, offer basic help like password resets and resource guidance, and ensure requests are recorded and routed properly. You’ll play an essential role in making sure support runs smoothly and that users get fast, helpful responses. If you’re organized, calm under pressure, and enjoy helping others with clear, written instructions, this position could be a great fit.

Job Responsibilities:

  • Respond to simple support questions via chat, email, or ticket systems

  • Assist with basic tasks like account lookups, resets, or access requests

  • Log all inquiries in the system and forward complex issues to senior support
  • Keep records clear and updated for ongoing tracking

  • Follow up with users to confirm their issues are resolved

  • Work collaboratively with your remote teammates

Qualifications:

  • Strong written communication and attention to detail

  • Comfortable navigating support tools and systems

  • Dependable, calm, and focused in a remote setting

  • Quiet, distraction-free home workspace with reliable internet

  • Prior experience in customer service or help desk is a plus

Perks & Benefits:

  • Pay range: $21 - $27 per hour

  • Fully remote role with consistent support hours

  • Paid training and ongoing team guidance

  • Low-stress, collaborative work environment

  • Room to advance into technical or senior support roles

Job Tags

Hourly pay,

Similar Jobs

The Walt Disney Company

Character Designer - Phineas & Ferb (Disney Televison Animation) Job at The Walt Disney Company

 ...About The Role & Team Disney Television Animation is looking for a Character Designer to join our hit series Phineas and Ferb! What...  ...sensibility of show Ability to translate references into 2D or 3D art Knowledge of drawing software that includes Photoshop, Illustrator... 

silana

Senior PLC Engineer Job at silana

 ...We're seeking an experienced Automation & PLC Engineer to lead the implementation, standardization, and integration of Beckhoff-based control systems across our automation cells. This role also bridges our PLC logic with our ROS 2-based robotics stack , ensuring seamless... 

Iclivia

Front end developer Job at Iclivia

 ...Job Role : Full-stack developer Proficiency in React and Node.js. Experience: 5+ years Location: Remote Duration: 4 months Joining: Immediate to post 15 days Required...  ...Design, develop, and maintain scalable web applications using React and Node.js / Salesforce... 

Select Staffing

Repair Technician Job at Select Staffing

DescriptionApply Now! In Irvine, CARepair TechnicianSummary: The Repair Technician is responsible for overseeing the programming, testing, and troubleshooting of circuit boards. In this role you will be required to troubleshoot, repair, & test production and customer...

Purple Land Management

Heirship Researcher Job at Purple Land Management

Are you a detail-oriented professional with experience in title research, genealogy, or land records? Do you thrive in investigative...  ...Compensation: Competitive, based on experience Location: Remote, with some in-person courthouse research in Morgantown, Charleston...