Switchboard operator Job at The Ohio State University Wexner Medical Center, Columbus, OH

RStwdlltWVhDbjRuVXJDbXhXZFcrK2x2
  • The Ohio State University Wexner Medical Center
  • Columbus, OH

Job Description

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected]. If you have questions while submitting an application, please review these frequently asked questions.

Current Employees And Students

If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome To The Ohio State University's Career Site. We Invite You To Apply To Positions Of Interest. In Order To Ensure Your Application Is Complete, You Must Complete The Following

  • Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
  • Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.


Job Title

Switchboard Operator

Department

OSUP Corporate | Scheduling and Registration

Scope of Position

Serves as the primary contact person for all of OSUMC healthcare network which functions as a centralized information hub within the medical center. This position answers, routes and triages critical and non-critical calls 365 days a year, 24 hours a day. This position involves screening for patient information; overhead and digital paging; public address announcements; answering, communicating and documenting emergent calls; handles after hours answering service calls; database and on call schedule maintenance; help desk for pager issues; weekend on call rotations; trains new staff; other duties as assigned.

Position Summary

Responsible for superior front line customer service while processing internal and external calls through an integrated computer telephony system. This role involves multi-tasking within multiple computer applications and the ability to think critically in a fast passed always on environment. Having the ability to quickly gather critical information and electronically communicate to the correct emergent team is vital to this role. A welcoming attitude to quickly learn and adapt to ongoing changes in technology is essential. Our operators take pride in caring for our patients, whether its processing patient inquires during the day or handling after hours calls and paging the on-call providers in the evenings.

Minimum Qualifications

  • Must be able to work the hours of 7:30 am to 4 pm Monday-Friday, occasional weekends and holidays
  • High School graduate or GED certificate required with competent computer and data entry skills.
  • Experience in healthcare and or call center setting with multi-line phone skills preferred.
  • Per Classified Civil Service requirements.


Our Comprehensive Employee Benefits Include

  • An array of retirement plan options, each with a generous employer contribution.
  • Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
  • Paid vacation and sick leave, including short and long-term disability and paid parental leave.
  • Get the most out of the Public Service Loan Forgiveness program.
  • And much more!


Additional Information

Location:

Ackerman Rd, 700 (0921)

Position Type

Regular

Scheduled Hours

40

Shift

Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.

Job Tags

Holiday work, Full time, Temporary work, Shift work, Afternoon shift, Monday to Friday,

Similar Jobs

SSP Innovations

GIS Specialist Job at SSP Innovations

 ...Job purpose The GIS Technician will be given the opportunity to gain hands-on experience working on customer projects at SSP Innovations. The GIS Technician will be exposed to various software programs to help them better understand those programs and outside plant... 

Jacuzzi Group

Construction Lead - Bath/Shower Installer Job at Jacuzzi Group

 ...construction, bathroom remodeling. ~ Required to have acrylic installation experience. ~ Experience with carpentry, demolition, tile work, remodeling, framing or plumbing required. ~ Experience with commercial, high rise and multi unit remodeling preferred.... 

Jaeger Lecoultre Richemont

Supply Chain & Analytics Optimization Intern Job at Jaeger Lecoultre Richemont

 ...projects to support the development or understanding of sales, culture, analytics, & service. Supply Chain & Analytics Optimization Intern YOUR MISSION Contribute to the creation of standards/processes documentation: Explore the differentoptions available (... 

Coeur d'Alene Resort

Nail Technician - CdA Resort Spa Job at Coeur d'Alene Resort

Company Information:-Company Name: The Coeur d'Alene Resort Spa-Website: cdaresortspa.com-Phone Number: (***) ***-****-Spa Hours: Daily 8AM-8PM-# Employees: 100 About The Coeur d'Alene Resort Spa: Step into serenity at The Coeur d'Alene Resort Spa....

SportsCare & Armworks Physical and Hand Therapy

Occupational Therapist or Physical Therapist interested in Hand therapy Job at SportsCare & Armworks Physical and Hand Therapy

 ...Armworks Hand Therapy was started in 2006 by certified hand therapist, Ryan Glover, to provide caring and excellent therapy to the elbow, wrist, and hand...  .... We are excited to have joined with SportsCare Physical Therapy in 2024 to form SportsCare and Armworks Physical...