Telephone Consultant-II- Mission Fed Job at Ignite Human Capital, California

RXU5dGFHVVFESDBpVmJTb3dteGUrK0Z0ekE9PQ==
  • Ignite Human Capital
  • California

Job Description

Do you live and breathe member service?  Are you passionate about providing solutions to members and working in an ultra-fast paced environment?  If so, a role as a Telephone Consultant might be just right for you!  

 

This role supports our members who call in to the 800 number.  In the Contact Center, we're processing transactions, solving problems, providing information, and making product and service referrals to our members.   Do you have what it takes to join our elite Team of Telephone Agents?!

 

If this sounds interesting to you, below are a few more details. 

 

  • Delivers stellar telephone service and call resolution to members on a wide array of inquiries by servicing incoming calls and executing transactions within pre-defined service parameters. Serves as a trusted member advisor and advocate taking ownership of the call, using effective problem resolution techniques, and ensuring follow-through to satisfy the member at the point of contact.
  • Handles calls from at least 3 queues gaining proficiency in credit card, online banking / mobile app, consumer loan, knowledge.
  • Creates a positive, dazzling member service experience to both internal and external members by consistently exceeding their expectations in a courteous, knowledgeable, and professional manner.

 

Here is what we are looking for:

  • The nicest people in the world. No, really. We love our members and want the best for them!
  • Awesome customer service skills!
  • New Team Members with positive outlooks, that can meet challenges with a “can-do” attitude and maintain a high level of accountability for themselves and their team.

 

What we offer:

  • One of San Diego and the nation's Top Workplaces three years running!
  • Great team and company culture!
  • You can’t beat a role in sunny San Diego!
  • 18 days of PTO in your first year plus 12 holidays a year!
  • 6% - 8% 401(k) match
  • Full benefits package including medical, dental, vision, life insurance, etc.

If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you!

Base Pay/Salary: $20.00 - $25.00 an hour 

The hourly rate range that we expect to pay for this position is $20.00 - $25.00. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law. 

Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act (“CCPA”)/ California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This  job applicant notice and the  CCPA/CPRA notice provides the disclosures required by the CCPA/CPRA and applies only to applicants who are subject to the CCPA/CPRA.   

Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law. INDTC

Job Tags

Hourly pay, Holiday work, Full time,

Similar Jobs

Royal Bank of Canada

Senior Operational Risk Analyst Job at Royal Bank of Canada

 ...Description Job Description Summary The Senior Operational Risk Analyst will be responsible for supporting Wealth Management U.S...  ...within financial services. Proficiency in Microsoft Office Suite. Demonstrated high proficiency in organizational skills... 

Obvious

Social Media & Community Manager Job at Obvious

 ...Social Media & Community Manager - Contractor Obvious has built the world's most capable, collaborative AI agentone that partners with knowledge workers to produce their best work. We're about to change how billions of people work and create. And we need someone who... 

Walmart Inc.

2026 Summer Corporate Intern: Sam's Club Product Management Job at Walmart Inc.

What you'll do at Position Summary... What you'll do... Respect the Individual: Demonstrates and encourages respect for others drives a positive associate and customer/member experience for all embraces differences in people cultures ideas and experiences supports...

Irvey's Ice Cream Co.

Food Truck Operator Job at Irvey's Ice Cream Co.

 ...Irvey's Ice Cream Co. in Knoxville, TN is looking for one food truck operator to join our team. We are located at 2201 Kerns Rising Way. Our ideal candidate is self-driven, punctual, and engaged. Benefits ~ A base pay of $15 per hour plus tips. Responsibilities... 

Covenant Living

TCU Nurse Manager, RN - Covenant Living - Golden Valley, Minnesota, United States Job at Covenant Living

 ...living provider, is seeking qualified candidates for Nurse Managers, RN to help in fulfilling our common purpose: to create joy and...  ...visit or . Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will...