Telephone Support Specialist Job at Dadeland Animal Hospital Inc, Buffalo, NY

RU81cGFXWVJEWDRrVjdTb3htUmM4T2hyd2c9PQ==
  • Dadeland Animal Hospital Inc
  • Buffalo, NY

Job Description

The Telephone Support Specialist is responsible for delivering high-quality customer service through phone interactions. This role involves responding to incoming calls, troubleshooting issues, providing product or service information, and resolving customer concerns. The ideal candidate will have excellent communication skills, a customer-centric attitude, and the ability to work in a fast-paced environment.

Key Responsibilities:
Customer Support: Answer incoming calls from customers, providing prompt and courteous service.
Issue Resolution: Diagnose and resolve customer issues related to products or services. Escalate complex problems to higher-level support when necessary.
Product/Service Knowledge: Maintain up-to-date knowledge of the company's products, services, and policies to provide accurate information to customers.
Documentation: Record and document all customer interactions, issues, and resolutions in the company's CRM system.
Follow-Up: Conduct follow-up calls to ensure customer satisfaction and resolution of issues.
Technical Support: Provide basic technical support for customers experiencing issues with the company's products or services.
Quality Assurance: Adhere to company standards and procedures for customer interactions, ensuring a high level of customer satisfaction.
Feedback: Collect and relay customer feedback to relevant departments for continuous improvement of products and services.
Team Collaboration: Work closely with other team members and departments to resolve customer issues and improve overall service delivery.

Qualifications:
Education: High school diploma or equivalent. Some positions may require an associate or bachelor's degree in a related field.
Experience: Previous experience in a customer service or call center role is preferred.

Skills:
Strong verbal communication and listening skills.
Ability to remain calm and professional under pressure.
Proficiency with CRM software and basic computer skills.
Problem-solving abilities with a focus on customer satisfaction.
Ability to multitask and manage time effectively.

Working Conditions:
Environment: This role is typically performed in an office or call center environment.
Employment Type: Full-Time
Salary: $ 30.00 48.00 Per Hour

Job Tags

Hourly pay, Full time,

Similar Jobs

DGR Systems LLC

Project Coordinator Job at DGR Systems LLC

 ...technology consulting company, is seeking a Project Coordinator to support our delivery teams in...  ...assessments, or internal initiatives. They will work closely with Project Managers, engineers...  ...Reimbursement ~ Work From Home Program ~ Wellness Resources... 

Nordstrom

Data Analyst 2 - Insight Delivery- Customer Team - Hybrid - Seattle Job at Nordstrom

Nordstrom is reinventing the retail industry through the power of data and artificial intelligence. The vision for Insights Delivery at Nordstrom is to be the best data-driven fashion retailer in the world, and we win by being relevant to the customer through an application... 

Aramark

Catering Set-up Worker - Wells Fargo Center-Suites Job at Aramark

Job Description The Catering Services Worker supports the event operations team in running successful catering orders and events within the location. The Catering Services Worker supports and carries out event set up, transporting equipment, food, or other supplies ...

Rauhorn Electric

Safety Manager Job at Rauhorn Electric

 ...Position Summary of Safety Manager The Safety Manager provides strategic and operational leadership for Rauhorn Electrics safety and health programs across multiple infrastructure projects. This role ensures compliance with all applicable federal, state, and local regulations... 

Cosha Staffing & Consulting

PLC Programmers Needed Job at Cosha Staffing & Consulting

1. 3 now Expert Mitsubishi programmers in Michigan/ Ohio immediate 2. 840d CNC programmer Michigan immediate. 3. Expert Siemens and Allen...  ...Montreal Canada immediateMitsubishi Software: GX Works3 PLC Design and Maintenance Tool GT Designer3 (GOT2000) GOT...