Telephone Support Specialist Job at Dadeland Animal Hospital Inc, Buffalo, NY

RU81cGFXWVJEWDRrVjdTb3htUmM4T2hyd2c9PQ==
  • Dadeland Animal Hospital Inc
  • Buffalo, NY

Job Description

The Telephone Support Specialist is responsible for delivering high-quality customer service through phone interactions. This role involves responding to incoming calls, troubleshooting issues, providing product or service information, and resolving customer concerns. The ideal candidate will have excellent communication skills, a customer-centric attitude, and the ability to work in a fast-paced environment.

Key Responsibilities:
Customer Support: Answer incoming calls from customers, providing prompt and courteous service.
Issue Resolution: Diagnose and resolve customer issues related to products or services. Escalate complex problems to higher-level support when necessary.
Product/Service Knowledge: Maintain up-to-date knowledge of the company's products, services, and policies to provide accurate information to customers.
Documentation: Record and document all customer interactions, issues, and resolutions in the company's CRM system.
Follow-Up: Conduct follow-up calls to ensure customer satisfaction and resolution of issues.
Technical Support: Provide basic technical support for customers experiencing issues with the company's products or services.
Quality Assurance: Adhere to company standards and procedures for customer interactions, ensuring a high level of customer satisfaction.
Feedback: Collect and relay customer feedback to relevant departments for continuous improvement of products and services.
Team Collaboration: Work closely with other team members and departments to resolve customer issues and improve overall service delivery.

Qualifications:
Education: High school diploma or equivalent. Some positions may require an associate or bachelor's degree in a related field.
Experience: Previous experience in a customer service or call center role is preferred.

Skills:
Strong verbal communication and listening skills.
Ability to remain calm and professional under pressure.
Proficiency with CRM software and basic computer skills.
Problem-solving abilities with a focus on customer satisfaction.
Ability to multitask and manage time effectively.

Working Conditions:
Environment: This role is typically performed in an office or call center environment.
Employment Type: Full-Time
Salary: $ 30.00 48.00 Per Hour

Job Tags

Hourly pay, Full time,

Similar Jobs

Mallini Transport

OTR - Bulk HAZMAT Driver Job at Mallini Transport

 ...They Deliver in Texas and South Louisana. We need Drivers who are willing to stay several nights a week in the truck even though the Driver will always been close to...  ...We are hiring Class A CDL Company Drivers (with HazMat & Tanker endorsements) for our LNG Hauling contract... 

MTC

Counselor Job at MTC

**SALARY: $43,888 annually****Schedule -** Full Time, 8hr shifts, Tuesday - Saturday (10am-7pm)**Our staff also enjoy these benefits:**+ Health, dental, vision, prescription drug and life insurance+ Short & long-term disability+ 401(k) retirement plan+ Paid time off...

Broad River Rehabilitation

Physical Therapist Assistant / PTA - Full Time Job at Broad River Rehabilitation

Physical Therapy Assistant / PTA - Winston-Salem, NC - NORTH CAROLINA Broad River Rehab is seeking a Physical Therapy Assistant to join our CCRC/skilled nursing facility in Winston-Salem, NC. Full Time Flexible Schedule A Physical Therapy Assistant is a skilled... 

The Hoxton

Event Server Job at The Hoxton

 ...restaurant to create a unique and welcoming opportunity.Come join our Flock!Job DescriptionReports To: Event Captain/Event ManagerGeneral Purpose: The Event Server is committed to great customer service and has a passion for promoting 21c Museum Hotels. The Event... 

CSSOW

In-Home and Community Support Workers Job at CSSOW

 ...receive Full Benefits - TRAINING AVAILABLE For Qualified Candidates We are looking for reliable and competent In-Home and Community Support Workers to care for children and adults with developmental disabilities and/or healthcare needs. The role requires a professional...