Telephone Support Specialist Job at Dadeland Animal Hospital Inc, Buffalo, NY

RU81cGFXWVJEWDRrVjdTb3htUmM4T2hyd2c9PQ==
  • Dadeland Animal Hospital Inc
  • Buffalo, NY

Job Description

The Telephone Support Specialist is responsible for delivering high-quality customer service through phone interactions. This role involves responding to incoming calls, troubleshooting issues, providing product or service information, and resolving customer concerns. The ideal candidate will have excellent communication skills, a customer-centric attitude, and the ability to work in a fast-paced environment.

Key Responsibilities:
Customer Support: Answer incoming calls from customers, providing prompt and courteous service.
Issue Resolution: Diagnose and resolve customer issues related to products or services. Escalate complex problems to higher-level support when necessary.
Product/Service Knowledge: Maintain up-to-date knowledge of the company's products, services, and policies to provide accurate information to customers.
Documentation: Record and document all customer interactions, issues, and resolutions in the company's CRM system.
Follow-Up: Conduct follow-up calls to ensure customer satisfaction and resolution of issues.
Technical Support: Provide basic technical support for customers experiencing issues with the company's products or services.
Quality Assurance: Adhere to company standards and procedures for customer interactions, ensuring a high level of customer satisfaction.
Feedback: Collect and relay customer feedback to relevant departments for continuous improvement of products and services.
Team Collaboration: Work closely with other team members and departments to resolve customer issues and improve overall service delivery.

Qualifications:
Education: High school diploma or equivalent. Some positions may require an associate or bachelor's degree in a related field.
Experience: Previous experience in a customer service or call center role is preferred.

Skills:
Strong verbal communication and listening skills.
Ability to remain calm and professional under pressure.
Proficiency with CRM software and basic computer skills.
Problem-solving abilities with a focus on customer satisfaction.
Ability to multitask and manage time effectively.

Working Conditions:
Environment: This role is typically performed in an office or call center environment.
Employment Type: Full-Time
Salary: $ 30.00 48.00 Per Hour

Job Tags

Hourly pay, Full time,

Similar Jobs

Johnson Controls

Supply Chain and Operations Rotational Associate - Multiple Locations - January Start Job at Johnson Controls

 ...mission is to reimagine the performance of buildings to serve people, places and the planet. Our Supply Chain & Operations Rotational Program is a prestigious tw o-year leadership development experience that prepares recent college graduates for high-... 

Infinity Quest UK

Azure Security Architect Job at Infinity Quest UK

 ...Azure Security Architect Job Description: Design security-first architectures for Azure workloads, including secure network designs, identity protection, and data encryption. Implement zero-trust security principles with Azure services like Conditional... 

Central Michigan University

POLICE OFFICER Job at Central Michigan University

 ...POLICE OFFICER Position Number: S-3719 Position Summary: This is a sworn law enforcement position that involves protecting...  ...equipment and other emergency information. Enters, transcribes, records, stores, or maintains information in either written form or by... 

Versatrim Molding

Automated Machine Operator/ Technician Job at Versatrim Molding

 ...Position Summary The Automated Machine Operator is responsible for setting up, operating, and maintaining automated cutting, trimming and profiling machinery used in the production of flooring trims. This position requires an experienced operator with strong mechanical... 

Texas Nursing Services

Respiratory Therapist (RRT/CRT) Gainesville, FL Job at Texas Nursing Services

 ...Respiratory Therapist (RRT/CRT) Gainesville, FL Full-Time | Nights (Rotating Weekends) Pay Range: $27.42 to$36.95/hr + Differentials Sign-On Bonus: $20,000 (Nights Only) | Relocation: Case-by-Case Overview Join HCA Florida North Florida...