Ticket Office Agent Job at Wynn Las Vegas, Las Vegas, NV

Rk9sdWJtVVVCWGtnVkxhandHQmIrZVJwenc9PQ==
  • Wynn Las Vegas
  • Las Vegas, NV

Job Description

Job Description



Reporting to the Ticket Office Supervisor, the Ticket Office Cashier will be required to:

  • Provide excellent customer service to each guest needing assistance with tickets to the different shows and events at the resort. Ensure a positive and professional guest experience.
  • Provide excellent customer service to all internal and external partners.
  • Process phone and in person ticket orders by utilizing a computerized ticketing system.
  • Assist with night of show walk up sales and will call distribution.
  • Print and distribute tickets to guests attending the various shows and events.
  • Follow proper cash and credit card handling procedures with financial integrity including the reconciliation of individual cash drawer.
  • Resolve customer concerns, requests and/or complaints in a timely, courteous and informed manner. Escalate conflicts to a supervisor as needed.
  • Maintain knowledge of various shows and events available to our guests.
  • Assist with incoming and outgoing customer calls.
  • Maintain a positive attitude and a genuine interest in helping others.
  • Perform all other duties as assigned.

Qualifications



Job Experience / Education:

  • Must have a high school diploma or equivalent.
  • Must have a minimum of two (2) years’ prior experience as a Ticket Office Cashier, preferably with Las Vegas experience.

Knowledge, Skills and Abilities:

  • Must have experience with ticketing systems and point of sale systems.
  • Must have knowledge of basic cash handling procedures, and fiscal responsibility including an understanding of PCI Compliance.
  • Prior knowledge of Archtics, Ticketmaster Host, and TM1 a plus.
  • Must have prior customer service experience preferably in the ticketing industry.
  • Must have excellent attention to detail.
  • Must have excellent verbal communication skills.
  • Must be able to function in a stressful environment.
  • Must be a highly motivated self-starter and a hard worker.
  • Must possess excellent problem-solving skills.
  • Must have excellent phone etiquette.
  • Must be able to work a flexible schedule (evenings, weekends, and holidays).
  • Must have the ability to work with individuals from different cultures and backgrounds.

Additional Information



Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

Job Tags

Holiday work, Part time, Local area, Flexible hours, Night shift, Weekend work, Afternoon shift,

Similar Jobs

Bull Integrations Group Inc.

Tooling Engineer - Aerospace Manufacturing Job at Bull Integrations Group Inc.

 ...Tooling Engineer - Aerospace Manufacturing Columbus, MS 39701, USA Job Details Description Key Responsibilities: Design, develop, and maintain advanced tooling solutions specifically for large-scale metal missile canister manufacturing. Collaborate effectively... 

Matrix Providers

Registered Nurse-Lactation Consultant (Pediatric Dept.) Job at Matrix Providers

 ...Matrix Providers is hiring a Registered Nurse-Lactation Consultant (Pediatric Dept.) to join our team of talented professionals providing healthcare services to Military Service Members and their families at Naval Medical Center, Portsmouth VA. ~ Employment Status... 

Serigor Inc.

.NET Web Developer -II (Hybrid) Job at Serigor Inc.

 ...Job Title: .NET Web Developer -II (Hybrid) Location: Madison, WI Duration: 12 Months Job Description: This position is primarily to work on a high-profile web application project within the Child Care and Child Welfare (CCCW) section of client. The projects... 

DuPont de Nemours, Inc.

2026 Entry Level Rotational Program: Chemical, Mechanical & Electrical Engineering Job at DuPont de Nemours, Inc.

 ...s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers Our Engineering & Supply Chain Rotational Development Program is looking for top talent that can catalyze positive changes, lead, think critically, and maximize value in their contributions... 

Pacific Computer Consultants

Senior Managed Services Engineer Job at Pacific Computer Consultants

 ...Salary: $100,000 - 130,000 per year Requirements: We seek a Senior Managed Service Provider (MSP) Engineer who possesses professionalism and technical know-how. The ideal candidate must have a minimum of seven years of experience in the IT sector, specifically supporting...