Job Description

Job Title: Vendor Coordinator

FLSA Status: Exempt

Department: Lender Solutions

Reports to : SVP Lender Solutions

Location: Proctor - 166

Who are we? What do we do? Company Overview:

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.

What's the culture like at Proctor Loan Protector?

At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.

What can I expect from working at Proctor Loan Protector?

• Fun work environment with a variety of work
• Being part of a team
• Career growth
• Ability to highlight your skills
• Feel valued
• Great benefits, pay and culture

Summary:

The Vendor Manager works closely with and reports to the SVP of Lender Solutions. The primary responsibility of the Vendor Manager is to support the management of an offshore vendor, including; email and phone communication, quality, auditing, training, and process improvement.

Essential Duties and Functions: include the following. Other duties may be assigned.

• Responding to email request from or pertaining to the vendor
• Auditing updates performed by the vendor, analyzing the data and

publishing results

• Auditing the vendors quality department, ensuring accuracy and identifying process improvement
• Other duties and special projects may be assigned
• Attendance/Quality/Production must meet or exceed PFI standards Competencies:
• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
• Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
• Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required:

• High School Diploma/GED
• Proficient in Windows based environment
• Experience in running queries in SQL preferred
• Microsoft Office Skills (specifically Excel and Word)
• Advanced skills in Excel (formulas and charts)
• Strong communication skills both written/verbal
• Highly detail-oriented with strong organizational experience
• Works well in a team environment
• Ability to prioritize workflow and work in a fast paced environment
• Must be able to multi-task, problem solve to continually meet tight deadlines
• Able to work overtime as needed
• Ability to maintain a high level of confidentiality
• Attendance/Quality/Production must meet or exceed PFI standards

Preferred

• College degree
• Insurance/Mortgage Servicing knowledge

Physical Requirements Necessary on a Regular Basis:

• Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
• Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
• Vision sufficient for use of a computer monitor.
• Sedentary position. Ability to sit at a desk 7-8 hours per day.
• Worker not substantially exposed to adverse environmental conditions.

Pay Ranges:

Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. We offer competitive pay while still allowing for compensation growth within the position and company.

This is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.

EEO Statement: Proctor Loan Protector is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Troy, MI 48098: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Troy, MI 48098

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