Job Description

ABOUT 10X HEALTH SYSTEM
10X Health System is a pioneering company at the forefront of the health and wellness industry, dedicated to revolutionizing the way individuals approach their personal health and well-being. With a philosophy rooted in the principle that optimal health is the foundation for a life lived to the fullest, 10X Health provides cutting-edge solutions and personalized health plans designed to empower individuals to achieve and maintain peak physical and mental performance.

The company's comprehensive approach to health combines the latest advances in medical science, nutrition, fitness, and technology to offer a suite of services that include state-of-the-art diagnostic testing, individualized treatment protocols, and ongoing support from a team of world-class health professionals. 10X Health's commitment to innovation and results has established it as a leader in the health optimization space, catering to those who strive to push the boundaries of what is possible in their health journey.

POSITION SUMMARY
The function of the Wellness Concierge is to be an integral part of building client relationships to ensure retention in the health and wellness arena. Responsible for coaching clients towards success by providing customized treatment programs and ensuring they are receiving optimal care.

OBJECTIVES

• Act as a liaison between patients and internal operations, sales, and marketing teams
• Assist with patient transition from sales cycle to retention cycle
• Meet or exceed retention metrics
• Establish, develop, and maintain positive business and patient relationships
• Strengthen patient relationships with regular communications via phone, text, email communications, and in-office visits
• Advise and counsel patients through their journey of product selection and plan administration
• Coordinate and facilitate client labs, physicals, and blood donations
• Delivering Medication Recommendations from the Medical Provider to the patient
• Send medication instructions (written/video) to clients and assist with re-ordering medications
• Create and send patient reminders, conduct follow-up calls, and maintain proactive engagement to support adherence and progress
• Prepare and submit lab requisitions accurately, ensuring the seamless flow of diagnostic information
• Build, maintain, and update full client book of business
• Utilize CRM and EMR as the central point of knowledge for our patient information
• Serves existing customers by optimizing current purchase plan by upselling products and services
• Ensure patients are satisfied and re-ordering medications on time

COMPETENCIES

• Knowledge of health care terminology
• Knowledge of EMR and CRM systems
• Adept at overcoming objections in relation to price, value, time, etc.
• Ability to relay instructions and pre-established guidelines to the patient to ensure successful adherence to a protocol
• Patient care experience required with prior Knowledge of peptides, hormones, wellness and/or nutrition protocols
• Possess knowledge of 10X Health Products, Pricing, and Services
• Ability to keep patients on a protocol

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Marketing, Sales, Business or related equivalent of experience preferred
• 2+ years of patient care experience required with prior knowledge of peptides, hormones, and wellness protocols.
• Health, Nutrition, Fitness, or Functional Wellness background required

PHYSICAL REQUIREMENTS

• Ability to spend prolonged periods of time standing, speaking, walking, driving, and/or sitting at a desk and working on a computer
• Ability to interact with clients both virtually and in-person, in either a clinic or mobile setting
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements

COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, 10X Health System recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners. If you require any accommodations during the application process or have any questions, please contact [email protected].
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Job Tags

Full time, Work at office, Local area,

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